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Mikesmowing411
Level 1

Transferred money to my QuickBooks checking from my envelope and the money disappeared no where to be seen.

QuickBooks is shady, watch out for scams.

1 Comment 1
ThomasJosephD
QuickBooks Team

Transferred money to my QuickBooks checking from my envelope and the money disappeared no where to be seen.

We understand how important it is to keep track of payments to ensure that transactions are completed successfully, Mike.

 

Please note that when you move funds from Envelope to your QuickBooks checking account, it can take up to three (3) business days for the transaction to appear.

 

After three (3) business days, if the money is still not reflected in your checking account, I recommend reaching out to our payments department to have the matter reviewed.

 

Here's how you can connect with them:

 

  1. Click the (?) Help icon.
  2. Select Contact Us.
  3. Enter your concern and click Continue.
  4. Choose a way to connect with us:
    • Start a Chat with our live expert.
    • Get a Callback from our live expert.


To determine the best time to contact us, here are our support hours:

 

  • Solopreneur, Simple Start, Essentials, Plus: Monday-Friday 6 AM to 6 PM PT / Saturday 6 AM to 3 PM PT.  
  • Advanced: Support is available anytime, any day.  


You can refer to this article to learn more about using a checking account in QuickBooks Online: Checking FAQ.   

 

I have also included an article that may help you with your next steps. This outlines how to use your QuickBooks checking account in QuickBooks Online: Use Your QuickBooks Checking Account.   

 

Please let us know if you have any other concerns regarding your QuickBooks checking by replying to this thread.     

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