Let's perform some troubleshooting steps to get your invoice working,
When you receive the payment and it exceeds the invoice, the invoice will show the original amount. Then, the negative amount will show on the payment, not on the invoice. The exceeded amount creates a credit for your customer. If you are not receiving any overpayment, let's try opening another company file to check if you're having a problem with only one file and not the program itself. Let me show you how:
- In your QuickBooks, go to the File menu at the top left.
- Choose Close Company.
- In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
- Choose a sample file and click on it.
Then, try creating an invoice again. If it works, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. Before doing this, just create a backup company file first. Just in case you ever run into problems, we can use your backup to restore your data.
If you are using an invoice template, we can delete and re-create it to fix any damaged component on the invoice. Here's how:
- Go to Lists from the top menu.
- Select Templates.
- Right-click the invoice template you want to delete.
- Choose Delete Template.
- Click OK to confirm the deletion.
Then, create the invoice template again by following the steps in the Use and customize form templates article. Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.
