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gracemadd
Level 1

Trying to resolve a tax overpayment but on the screen that shows taxes to be paid I don't have the option to resolve overpayment. It just says "overpayment"

 
1 Comment
Alessandra_B
QuickBooks Team

Trying to resolve a tax overpayment but on the screen that shows taxes to be paid I don't have the option to resolve overpayment. It just says "overpayment"

Hi @gracemadd,

 

Let's first try some browser troubleshooting steps. This way, we can isolate the issue if it's caused by an overloaded data in your browser.

 

Please access your QuickBooks Online account via a private or incognito browser. Feel free to check below for the keyboard shortcuts based on the browser you're using.

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works, this means that you need to clear your browser's cache to permanently resolve the issue.

 

You may also want to read this article to learn more about overpayments: Resolve Tax Overpayments or Underpayments.

 

If you still get the same result, I recommend contacting our QuickBooks Customer Care team. One of them can closely investigate your tax overpayment and help you further.

 

Let me know if you have any other concerns. I will always be delighted to help you.

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