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Experienced Member

Typed entries disappear when moving between fields in new invoice

When entering invoices, sometimes anything we type in (whether in item, description, rate, etc.) vanishes when advancing to another line or field.

 

This happens whether we start the invoice as a duplicate of an existing invoice, or as a new invoice from "scratch."

 

The problem is intermittent. It comes and goes; it is sometimes temporarily solved by resetting the computer, or sometimes by closing and restarting QB. Many times we cannot solve it and simply have to wait until it functions properly again. The problem returns sometimes after entering only a few invoices, and sometimes many hours later.

 

This is being experienced by two of our three users, on separate computers. We are using QB Desktop 2017 Pro. Our company file is located on a local server and our 3 users access it via LAN. Everyone is running Windows 7 and up.

 

What is going on? Any help or insight is appreciated.

1 Comment
QuickBooks Team

Re: Typed entries disappear when moving between fields in new invoice

Hey there, schroder1.

I've got you all covered in resolving invoice issues in QuickBooks Desktop. Let's get started.

 

Since you already identified the users that are affected, that user credential might be damaged. As an initial step, let's try to re-create the damaged user.

 

Here's how:

 

  1. From the Company at the top menu bar, choose Users then click Set Up Users and Passwords.

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  2. Enterprise users: Go to the Company menu, then select Users > Set Up Users and Roles.
  3. Select Add User..., then type the user name and password. Select Next.
    Note: Do not use the damaged user name.
  4. Customize the user as necessary, then select Finish.
  5. Go to the File menu, then select Close Company/Logoff.
  6. Log in to the company file using the new login credential.

Once done, verifying and rebuilding your data is a good start when it comes to fixing data-related issues in QuickBooks.

 

To Verify Data:

 

  1. Choose Window at the top, then Close All.
  2. Choose File.
  3. Click on Utilities.
  4. Click Verify Data.

To Rebuild Data:

 

  1. Choose File.
  2. Click on Utilities.
  3. Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".

You may find these articles helpful:

 

For additional help, you can also reach out to our QuickBooks Desktop Support.

 

  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Click Contact us.
  3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you.

Please get back to me if you continue to get the same results so I can look further into this. I want to make sure you can create invoices without issues. Have a good one.