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Level 1

Unable to order the advertised free card reader with my new account.

Can someone please point me in the right direction as my quickbooks experience has been a complete and total nightmare from the beginning and its been less that 24 hours.


I made a new account yesterday and added GoPayment. When I try to order the free card reader via the iOS app I go through the appropriate steps and then the screen goes blank and says that the store is currently closed. Ok, fine. So I navigate the link provided via email for the free card reader and it takes me to the quickbooks page where I sign in to GoPayment, find the card reader, add it to my cart and the $19 charge never goes away. I read online where it says that the charge will eventually disappear so I go through with the order and place the order and the charge does not go away.


Fast forward to this morning. I have no confirmation email and I have no money taken from my account so now im not even sure that the order processed in the first place. I use the chat feature that prompts IN THE SHOPPING CART FOR THE CARD READER only to be told that they dont support that section of quickbooks and send me a phone number. I call that number and they dont service this section either and they forward me to another call center, which is closed.


Second, I need to know which method the reader will be shipped because USPS does not ship to my home unless I list my PO Box but I also read a topic today that says they wont ship to PO Boxes.


This whole process has been one problem after another and I am ready to give up in less that 24 hours.

1 Comment 1
QuickBooks Team

Unable to order the advertised free card reader with my new account.

I appreciate you posting here on the Community page and for the detailed information, @dh379.


To help you check if the card reader was processed or not, I highly suggest contacting our Gopayment Support Team. If the order wasn't successful, they'll be able to assist you on how to order it and inform you of how it'll be delivered on your end. 


Also, they can give you direct answers in case you have questions regarding with GoPayment and card reader.


For the support's contact information, you can check it here: Contact Payments Support.


You may also check this article as your reference about connecting GoPayment to QuickBooks: Connect GoPayment to QuickBooks Desktop Point of Sale.


Leave a comment below if you have any other questions. I'll keep an eye to help. Wishing you continued success!

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