Can someone please point me in the right direction as my quickbooks experience has been a complete and total nightmare from the beginning and its been less that 24 hours.
I made a new account yesterday and added GoPayment. When I try to order the free card reader via the iOS app I go through the appropriate steps and then the screen goes blank and says that the store is currently closed. Ok, fine. So I navigate the link provided via email for the free card reader and it takes me to the quickbooks page where I sign in to GoPayment, find the card reader, add it to my cart and the $19 charge never goes away. I read online where it says that the charge will eventually disappear so I go through with the order and place the order and the charge does not go away.
Fast forward to this morning. I have no confirmation email and I have no money taken from my account so now im not even sure that the order processed in the first place. I use the chat feature that prompts IN THE SHOPPING CART FOR THE CARD READER only to be told that they dont support that section of quickbooks and send me a phone number. I call that number and they dont service this section either and they forward me to another call center, which is closed.
Second, I need to know which method the reader will be shipped because USPS does not ship to my home unless I list my PO Box but I also read a topic today that says they wont ship to PO Boxes.
This whole process has been one problem after another and I am ready to give up in less that 24 hours.