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DaveLister
Level 1

Unable to Process Credit Cards or set up Merchant Options

A friend of mine asked for help with using Quickbooks Pro Desktop.  She was getting a glitch when she tried to record a credit card payment using the desktop version of Quickbooks.   A picture of the error screen which gives no details!  When we try to process a payment, it says to 'Complete Payments Setup now" but when I click "Proceed to setup" I get the attached screen which just says something's gone wrong and to close the window.

 

Software is up to date.

 

There are firewall exceptions/white listing of all ports/sites mentioned in Quickbooks troubleshooting guides.

 

We submitted a bug ticket, but have not heard back.  We also attempted to chat with a support person but that timed out as well. 

 

Any ideas?

 

4 Comments 4
AlcaeusF
Moderator

Unable to Process Credit Cards or set up Merchant Options

I appreciate you for sharing the steps you've tried here in the Community, @DaveLister.

 

Let me share some additional troubleshooting to help you complete the Payments setup.

 

Since your QuickBooks is up to date and firewall exceptions are already configured, I suggest we proceed with running the QuickBooks Tool Hub. It helps fix any issues or errors you encounter in your software.

 

Here's how:

 

  1. Close QuickBooks Desktop.
  2. Download the QuickBooks Tool Hub.
  3. Open the downloaded file.
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

If the problem persists, I recommend you contact our Payments Support Team for further assistance. They have the right tools to complete the setup and get you back on track as quickly as possible.

 

You can find the contact details through this article (scroll down to QuickBooks Payments and GoPayment): Contact Support

 

Additionally, you can check the following links about the signup process, as well as how you can connect to QuickBooks Desktop:

 

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.

DaveLister
Level 1

Unable to Process Credit Cards or set up Merchant Options

The automatic fixes int he Quickbook Tools app didn't solve the problem. Attempting to Link to payment services or going into Merchant Options still causes a popup page that just says "something went wrong" without saying what it is.
DaveLister
Level 1

Unable to Process Credit Cards or set up Merchant Options

Running the various "fixes" in the Quickbook Tolls app had no effect on the problem, unfortunately.  Further steps I took:

 

Made sure Windows 10 was fully updated.

Made sure that Edge Browser was fully updated.

Re-downloaded Quickbooks Pro 2020 Desktop and re-installed (using the "REPAIR" option). 

 

I get the same error popup.  I've tried to attach it again, my last attachment doesn't seem to have uploaded.  Is there a size limit?

AlexV
QuickBooks Team

Unable to Process Credit Cards or set up Merchant Options

Thanks for getting back to us, DaveLister.

 

I understand that you need to process credit card payments in QuickBooks Desktop. I'd like to thank you also for performing troubleshooting steps.

 

What I can suggest is to reach out to our Payments Support Team so they can check the cause of this error. Please click this link and select QuickBooks Desktop with Payments: Contact Payments Support.

 

You'll want to read these articles for more details about QuickBooks Payments:

Please post again if you have additional questions. Have a great day!

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