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Level 1

Unapplied Cash Payment Income

I have multiple items sitting in Unapplied Cash Payments.  I looked at each one and I believe they are duplicates of invoice payments already matched up to an invoice.  I think what may have happened is the payment came into the bank account before the invoice was created.  But when the invoice was created, somehow the invoice was marked as paid with the payment made on the prior date, but I still show these Unapplied Cash payments.  Is there a way to delete these since all the invoices they are paying are already marked as paid?  

I truly know these Unapplied cash payments are duplicates of the payment.  The invoices were matched with a payment, so there are no open unpaid invoices and the transactions for what is in QBs show two payments of the exact same amount for the exact same date - and there is only one invoice for that date and amount.  And my checking account bank balance is off from the QB balance by about the same amount of these Unapplied cash payments.  

Solved
Best answer January 28, 2019

Best Answers
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QuickBooks Team

Unapplied Cash Payment Income

Hi Judymae,

 

Since you're very sure that the payments are duplicates, you can delete them. You'll want to open each of them, click More and choose Delete. You can do it individually since we have no option to delete them in batch.

 

We're always here if you have other questions.

View solution in original post

4 Comments 4
Highlighted
QuickBooks Team

Unapplied Cash Payment Income

Hi Judymae,

 

Since you're very sure that the payments are duplicates, you can delete them. You'll want to open each of them, click More and choose Delete. You can do it individually since we have no option to delete them in batch.

 

We're always here if you have other questions.

View solution in original post

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Level 1

Unapplied Cash Payment Income

Thanks for the great info Jess.  That is exactly what I did and it fixed my issue.  Thanks again!!

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Level 1

Unapplied Cash Payment Income

I have several items showing as unapplied cash payment income.  I understood and corrected those that had a payment transaction type, but how do I resolve those that have deposit and/or invoice as the transaction type?

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Moderator

Unapplied Cash Payment Income

Thanks for joining this thread, kanthony.

 

Let me provide you additional insights about the Unapplied Cash Payment Income. This will only show if payment isn't applied to the invoice. We can resolve this by applying the payment to an open invoice. 

 

Here's how:

  1. In the Profit and Loss report page.
  2. Click the Amount in the Unapplied Cash Payment Income.
  3. Under Transaction Type, click Payment.
  4. Locate the invoice.
  5. Click Save and close.

The deposits are duplicate transactions. We can delete one, either from the Unapplied Cash Payment or the deposit transation. Note that when deleting via the Unapplied Cash Payment, make sure that the correct affected account is selected. 

 

With these steps, we should no longer see the Unapplied Cash Payment in our report.

 

Here are articles Unapplied Cash Payment in QBO for your reference:

I'm always here if you have any other concerns.

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