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Level 1

Unapplied Cash Payment Income

I have multiple items sitting in Unapplied Cash Payments.  I looked at each one and I believe they are duplicates of invoice payments already matched up to an invoice.  I think what may have happened is the payment came into the bank account before the invoice was created.  But when the invoice was created, somehow the invoice was marked as paid with the payment made on the prior date, but I still show these Unapplied Cash payments.  Is there a way to delete these since all the invoices they are paying are already marked as paid?  

I truly know these Unapplied cash payments are duplicates of the payment.  The invoices were matched with a payment, so there are no open unpaid invoices and the transactions for what is in QBs show two payments of the exact same amount for the exact same date - and there is only one invoice for that date and amount.  And my checking account bank balance is off from the QB balance by about the same amount of these Unapplied cash payments.  

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Best answer 01-28-2019

Accepted Solutions
QuickBooks Team

Re: Unapplied Cash Payment Income

Hi Judymae,

 

Since you're very sure that the payments are duplicates, you can delete them. You'll want to open each of them, click More and choose Delete. You can do it individually since we have no option to delete them in batch.

 

We're always here if you have other questions.

View solution in original post

2 Comments
QuickBooks Team

Re: Unapplied Cash Payment Income

Hi Judymae,

 

Since you're very sure that the payments are duplicates, you can delete them. You'll want to open each of them, click More and choose Delete. You can do it individually since we have no option to delete them in batch.

 

We're always here if you have other questions.

View solution in original post

Level 1

Re: Unapplied Cash Payment Income

Thanks for the great info Jess.  That is exactly what I did and it fixed my issue.  Thanks again!!

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