cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

Unapplied Invoices - Quickbooks Online

Hi, 

Every time we get a payment through ACH, I match the payment with the invoice number so the invoice can be showed as "Paid." However, this time, I matched it to the wrong invoices so I unmatched it and matched it again to the right invoices. When I go back to the invoices, they all are marked as "Paid" which is correct. However, now I see the same transactions duplicated with no invoice number, and it's marked as "Unapplied." Please see the screenshot. 

 

I did so much research but I just can't seem to find the issue. Please help!

 

Unapplied.png

Solved
Best answer May 09, 2020

Best Answers
Highlighted
Moderator

Unapplied Invoices - Quickbooks Online

Good day, MohamedRashid,

 

You'll want to open the duplicate payments one by one to get the option to delete them. Check the screenshot below for reference:

 

 

Let me know if you need anything else. I'll be more than happy to help.

View solution in original post

Highlighted
QuickBooks Team

Unapplied Invoices - Quickbooks Online

Hi there, @MohamedRashid

 

I'm happy that you're able to find the delete option in QuickBooks. To answer your question, Yes! duplicate transactions cause your financial report to be inaccurate and can be time-consuming to fix it. 

 

I suggest deleting it to prevent any discrepancies in your book. You can follow the steps above by my colleague on how to eliminate it.  

 

Let me know if you have any other questions in QuickBooks. I'll be more than happy to assist you. Have a great day!

View solution in original post

8 Comments
Highlighted
QuickBooks Team

Unapplied Invoices - Quickbooks Online

 

I'll help you in fixing it, MohamedRashid.

 

We can simply those duplicates to get rid of them. Since the status of your invoice is already paid, deleting them won't cause any discrepancies in your records. Just make sure that there are no other unpaid invoices are linked to that payment.  Let me guide you how:

 

  1. Select Sales from the sidebar menu.
  2. Go to the All Sales tab.
  3. Select Filter, then choose Money received from the Type drop-down menu.
  4. Locate and click the duplicate payment.
  5. Click More, then choose Delete.
  6. Select Yes to confirm the changes.

In case you'll need to track all invoices that are due on a particular date range, we can customize your Transaction Detail By Account report.

 

Do you have other questions in mind? Feel comfortable to leave them below and I'll make sure to get back to you. Stay safe and healthy.

Highlighted
Level 2

Unapplied Invoices - Quickbooks Online

Hi, thank you for the response. My best guess that they are duplicated because the same invoice amounts are on the next page. Are you sure deleting it wont be an issue? Why did it happen? and what does unapplied mean?

Highlighted
Level 2

Unapplied Invoices - Quickbooks Online

Hi, thank you for your response. My best guess is that they are duplicated because the same transaction amount is on the next page. Are you sure deleting it wont be an issue? Why did this happen? What does unapplied mean? Thank you.

Highlighted
QuickBooks Team

Unapplied Invoices - Quickbooks Online

Hi Mohamed,

 

This happens when one unlinks a payment from an invoice, a paid invoice was deleted, or a receive payment transaction was created without paying anything. You can open the unapplied payments, click More, and choose Audit history to understand what happened to them.

 

Since your invoices are linked to your bank entries, you can delete these unapplied payments. Just keep your screenshot for record purposes.

 

Let us know if you have additional questions about your transactions.

Highlighted
Level 2

Unapplied Invoices - Quickbooks Online

Hi, 

 

I tried following the steps and deleting it. It is not letting me. I cannot find the option "More" then delete. 

Highlighted
Moderator

Unapplied Invoices - Quickbooks Online

Good day, MohamedRashid,

 

You'll want to open the duplicate payments one by one to get the option to delete them. Check the screenshot below for reference:

 

 

Let me know if you need anything else. I'll be more than happy to help.

View solution in original post

Highlighted
Level 2

Unapplied Invoices - Quickbooks Online

Ah I see it. Thank you so much for yall help.

 

One last question, If I leave it as is, will it affect anything? 

Highlighted
QuickBooks Team

Unapplied Invoices - Quickbooks Online

Hi there, @MohamedRashid

 

I'm happy that you're able to find the delete option in QuickBooks. To answer your question, Yes! duplicate transactions cause your financial report to be inaccurate and can be time-consuming to fix it. 

 

I suggest deleting it to prevent any discrepancies in your book. You can follow the steps above by my colleague on how to eliminate it.  

 

Let me know if you have any other questions in QuickBooks. I'll be more than happy to assist you. Have a great day!

View solution in original post

Need to get in touch?

Contact us