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CCB-Bikes
Level 1

Uncleared checks and deposits

I used the e-check payment method to accept a customers payment.

 

Below is the outcome or history:

 

03/29/2019

03/29/2019Disposed  

03/27/2019

03/27/2019Cleared  

03/27/2019

03/27/2019Authorized  

03/27/201903/27/2019Batched 

 

Current status "Disputed" What does this mean? did the check bounce? did the customer dispute the charge?

 

 

1 Comment 1
MaryLandT
Moderator

Uncleared checks and deposits

Good day, @CCB-Bikes,

 

I can share some information with you about a disputed charge.

 

The bank creates a formal dispute when your customer requested their bank to dispute the e-check payment. Then, they immediately reverse the payment. 

 

With this, you receive a chargeback notice. The amount of the original transaction is credited to the customer's account and debited from yours.

 

You can challenge a dispute by responding with evidence that the payment is valid to win this case. Please read through this article for extra details: Stripe Dispute Process.

 

That explains your concern for today about the status of your transaction in QuickBooks Online.

 

Keep me posted if there's anything I can help you with QuickBooks. I'd be happy to help.

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