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LDays
Level 1

Upgraded our QuickBooks and have been charged twice on our credit card one week apart

In February we upgraded our QuickBooks to Pro 2021 and was charged the appropriate fee. One week later, we get charged again for the same download. Cannot find customer support anywhere.

Solved
Best answer March 12, 2021

Best Answers
DivinaMercy_N
QuickBooks Team

Upgraded our QuickBooks and have been charged twice on our credit card one week apart

I've got your back, @LDays.

 

Let's check your QuickBooks Desktop subscriptions and services on your Customer Account Maintenance Portal (CAMPs) to see the cause of the charge you received. Here's how:

  1. Head to the CAMPs sign-in page at this link.
  2. Look for your app or subscription in the Products & Services list.
  3. Hit Details.

 

For your reference, please see this article: Manage your QuickBooks Desktop subscriptions and services.

 

Then, to further verify the other charges on your account, I recommend reaching out to our phone support team. They use specific tools to pull up your account in a secure place and give the charge details. If you can't connect with them using the Help icon, you can follow these steps:

  1. Go to the Contact support page at this link.
  2. Choose QuickBooks Desktop.  qbdtsupportt.JPG
  3. Click on Search for something else and enter Our credit card was charged twice after upgrading our QuickBooks.
  4. Hit Search.
  5. Select Start a Message.

 

Here's a helpful page where you can browse articles that can guide you with your QBO tasks. To get started head to our QBDT Help articles at this link. 

 

Let me know this goes and post a reply below if you need further assistance about managing your QuickBooks account. I'm always here to help. Have a good one. 

View solution in original post

1 Comment 1
DivinaMercy_N
QuickBooks Team

Upgraded our QuickBooks and have been charged twice on our credit card one week apart

I've got your back, @LDays.

 

Let's check your QuickBooks Desktop subscriptions and services on your Customer Account Maintenance Portal (CAMPs) to see the cause of the charge you received. Here's how:

  1. Head to the CAMPs sign-in page at this link.
  2. Look for your app or subscription in the Products & Services list.
  3. Hit Details.

 

For your reference, please see this article: Manage your QuickBooks Desktop subscriptions and services.

 

Then, to further verify the other charges on your account, I recommend reaching out to our phone support team. They use specific tools to pull up your account in a secure place and give the charge details. If you can't connect with them using the Help icon, you can follow these steps:

  1. Go to the Contact support page at this link.
  2. Choose QuickBooks Desktop.  qbdtsupportt.JPG
  3. Click on Search for something else and enter Our credit card was charged twice after upgrading our QuickBooks.
  4. Hit Search.
  5. Select Start a Message.

 

Here's a helpful page where you can browse articles that can guide you with your QBO tasks. To get started head to our QBDT Help articles at this link. 

 

Let me know this goes and post a reply below if you need further assistance about managing your QuickBooks account. I'm always here to help. Have a good one. 

View solution in original post

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