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Level 1

URGENT: Gopayment Not Recognizing Account

My Gopayment app is not recognizing my signin credentials. I need to use the EMV card reader TODAY. Any help would be greatly appreciated. Do wish that there was some Quickbooks customer service available on Sundays!

1 Comment
QuickBooks Team

URGENT: Gopayment Not Recognizing Account

Hello there, kriess.


Thanks for visiting the QuickBooks Community. I’m here to share some information about the login error you encountered when accessing the GoPayment app.


Some Payments Admin may encounter an error message upon logging in to the GoPayment app. To make sure you’re able to login with your credentials, verify if you have the most recent version of the GoPayment app available.


By updating the app to its newest version, you’ll be able to login to GoPayment. For more information about the error message, check out this article:


If the same problem persists, you can check out this article for other steps to resolve the problem: You may also contact our Merchant Services Team through the phone number provided on the article.


Feel free to reach out to me if there’s anything else you need. I’ll be here to help. Enjoy your day!

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