I paid a vendor, a month later they had not gotten the check. We agreed I would write a new check.
I voided the check they didn’t get. They deposited both checks. I can’t reconcile without the voided check in there.
If I write a check with that number it doesn’t show as a credit in that vendor. How can I fix this?
Thank you for adding a post here in the Community, @Phil2Als.
I'm here to help handle the voided check that was deposited by your vendor.
You can create a vendor credit if you wish to apply the vendor credit on the future bill.
However, if you don't want to apply the vendor credit on the future bill, you may create a vendor refund.
To learn more about recording a vendor refund in QuickBooks Desktop, you may check this article: Record a vendor refund in QuickBooks Desktop.
If you need further assistance with the process, you can always get in touch with our QuickBooks Desktop Support Team.
Let me know if you have any other QuickBooks and vendor concerns. I'm always here to assist you!
Hi there, @CSC1.
The steps provided by my colleague, Angelyn_T guides you to record the two deposits either as a vendor credit or refund in QuickBooks.
However, if you want to see the credit when reconciling, you can create a check and record it to your Accounts Payable account, decreasing the balance.
That should do it! This will allow you to record your vendor payments in QuickBooks accurately.
Stay in touch in the Community if you have follow-up questions about applying vendor credit in QuickBooks Desktop. I’m always here to help. Have a great day.
Ok. I did not have two deposits or a credit from the vendor yet, but am reconciling the bank account. So, I just changed the check amount to reflect the original payment, and notated on the check that the vendor cashed it after it was voided.
Should I change it back and enter a new check with the same number?
Thanks for getting back to us, @CSC.
Yes, change the voided check back and create a new one with the same number. This way, you’ll be able to reconcile your bank correctly.
Once the deposit shows up, follow the steps shared by my colleagues above to record the transaction and create a vendor credit.
You may check out the following articles for reference:
That should do it. Leave a comment below if you have additional questions, I’m always here to help. Wishing you and your business continued success!