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Vendor Payment made by direct deposit - Track it

I paid a vendor using direct deposit in QuickBooks. I show the funds were removed from my bank account on 3/2/2021. The Vendor verified I have the correct banking information for their company's bank entered. However they should have gotten the payment on 3/03 but did not. How do I track this or get the trace information to provide the vendor?

2 Comments 2
QuickBooks Team

Vendor Payment made by direct deposit - Track it

Hi there, @kpierce1


Thanks for sharing your direct deposit concerns here in the Community. As an insight, this can happen too when there's a problem with their account. In case it will be rejected, the money will be refunded to your bank account within 2-3 banking days after the pay date. 


Hence, paying your vendors with a paper check is an option in the meantime.


I'd want to make sure that this is taken care of immediately. Since checking the status of your direct deposit requires pulling up your information, I'll redirect you to contact our Customer Care team to securely review your account and help you in requesting a direct deposit trace. 


You can also chat with our dedicated team through this link: Chat with us online.


For future reference, read through this article: Resolve Direct Deposit Issues. It contains detailed instructions on how to fix any direct deposit issues.


Feel free to come by and post again if you have additional questions about direct deposit. I'd be happy to get back and help. Take care!



QuickBooks Team

Vendor Payment made by direct deposit - Track it

Hi kpierce1,


Hope you’re doing great. I wanted to see how everything is going about the direct deposit concern you had yesterday. Was it resolved? Do you need any additional help or clarification?


If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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