I paid a vendor using direct deposit in QuickBooks. I show the funds were removed from my bank account on 3/2/2021. The Vendor verified I have the correct banking information for their company's bank entered. However they should have gotten the payment on 3/03 but did not. How do I track this or get the trace information to provide the vendor?
Thanks for sharing your direct deposit concerns here in the Community. As an insight, this can happen too when there's a problem with their account. In case it will be rejected, the money will be refunded to your bank account within 2-3 banking days after the pay date.
Hence, paying your vendors with a paper check is an option in the meantime.
I'd want to make sure that this is taken care of immediately. Since checking the status of your direct deposit requires pulling up your information, I'll redirect you to contact our Customer Care team to securely review your account and help you in requesting a direct deposit trace.