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Level 1

Vendor Refund

I entered Vendor Credit to the credit the account the original was posted to. Then I did bank deposit to AP account for the amount of the refund. How do I link the vendor credit in quickbooks online that I entered and Bank Deposit for the amount was refunded. If I look at Vendor is shows total of -2000.00 instead of zero. Up in the Vendor balance on top left side it shows zero so I am confused why 2 different balances and why I can not link CM? please help



Vendor Refund

You'll have to use the Pay Bills page to link these transactions, SF2244.


You can follow the steps below:


  1. Click the Plus (+) icon.
  2. Click Pay Bills under Vendor.
  3. Put a check inside the box for transaction.
  4. Enter the amount in the Credit Applied field.
  5. Click Save and Close.

You can take a look with the sample screenshot below:



In the Vendors page, you can verify the zero balance.



The negative amount calculates the total of the vendors transaction. This happens when you've created a vendor credit and deposit transaction. As long as the balance is zero, then you're good to go. 



I'm also including an article where you can learn how to make a payment to a vendor in Online Bill Pay.


If you have other questions with QuickBooks transactions, just post it right away. I'll help you with that.

Level 1

Vendor Refund

No I did all the steps but still shows zero up in top corner of vendor but a -2000.00 under bottom total for vendor. 

This what happened.  The vendor gave us 1000.00 ck refund for an assets we purchased last week because did not come with certain part. I processed a credit memo to negative the asset account, in vendor (shows -1000.00) then did a bank deposit with the account AP, that create in Vendor Account -1000.00 That is where the -2000.00 . So if you look at total for vendor at bottom it shows -2000.00. could it be correct with zero on top left corner for vendor but a negative amount in vendor total ?



Vendor Refund

Thanks for getting back to us, @


Yes, that's right! The information in the top corner is that open and overdue balance for that specific vendor. It is showing zero since the credit, and the deposit was already linked. While the negative amount at the bottom is the total of all the vendor transactions.




For additional information, consider checking out this article: Enter a refund from a vendor.


I hope this response finds you with a smile. Please let me know if you have any other issues or concerns in the comment section below. I'm more than willing to help. Have a good one!

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