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Level 3

vendors disappearing from vendor list

I have continually experience an issue with the vendor list in QBs.  This occurs across all versions, computers, sights, etc.  The issue is:

 

Vendor is highlighted in the vendor center.  A transaction for that vendor is opened to view or edit.  Once the transaction is closed, whether edited or not, the vendor name disappears from the vendor center.  Yes, disappears!  It isn't because of resorting, as no matter how you sort the vendor list the vendor you just viewed a transaction for is missing.  When the vendor center is closed and reopened the vendor reappears.  This issue makes it difficult when you must view/edit multiple transactions for a given vendor.  

 

I have brought this issue up to QBs Pro Advisor Support several years ago and they have even been able to remote in and view it happening.  And yet, they still have not fixed this bug in subsequent versions that are released.  

 

Insight?

8 Comments
Highlighted
Moderator

vendors disappearing from vendor list

Hey there, aj4fluentbiz.

 

Welcome to the QuickBooks Community.  I'm here to make sure you can edit transactions without the vendor disappearing.

 

I've tried to replicate this on my end, and the vendor stays on the list after opening a transaction. Since re-sorting don't work, let's proceed with running the Verify and Rebuild Data feature. This tool will fix any data issues within the company file like missing names from lists.

 

To Verify Data:

  1. Click the File tab at the top menu bar.
  2. Select Utilities.
  3. Click Verify Data.

To Rebuild Data:

  1. Click the File tab at the top menu bar.
  2. Select Utilities.
  3. Click Rebuild Data.

Just in case you need more information about the steps shown above, you visit this article:

 

Verify and Rebuild Data in QuickBooks Desktop.

 

If the steps above failed to fix the issue, let's perform a repair on your QuickBooks software. Please follow the outlined steps in this article:

 

Repair QuickBooks Desktop.

 

Please let me know how this goes. The Community team is here provide more assistance concerning the issue. Let me know by leaving a comment below.

Highlighted
Level 1

vendors disappearing from vendor list

I have this issue in both the Vendor and Customer list.  It does not happen every time but almost every time.  I have found you can just go the the All Customer view then back to the Active Customer view and they return but it is very annoying especially if you are doing multiple transaction for the customer or vendor.

 

I have included two screen shots for help showing this.  In this example I just went in and marked an estimate inactive and did a save and close.

 

 

Highlighted
QuickBooks Team

vendors disappearing from vendor list

Hello, @TEQ Guy.


Thanks for providing a screenshot of the issue. Have you tried the solutions shared by my colleague AlcaeusF? I suggest following it to ensure there's no data damage on the file. 


Before doing so, you have to resort the customer and vendor list to get it back to the original order. Follow the steps below:

  1. Go to the Customers menu and select Customer Center.
  2. From there, click the View menu and select Re-sort List.

Resort 1.PNG Resort 2.PNG

Perform the same steps for vendors, except, choose Vendor menu and Vendors Center on Step 1. Check out this article for more details: Re-sort Lists.


Now try making changes on a specific transaction. If you continue to get the same result, I recommend running the Verify and Rebuild Tool. Refer to the instructions shared by my colleague for reference.


Leave a comment below if you need assistance with anything else. I’m more than happy to help however I can. Take care!

Highlighted
Level 1

vendors disappearing from vendor list

I have done the Customer Center, Resort List which took me into single-user mode but that did not fix it.

 

I also ran a verify, rebuild, verify and it is reporting no errors but the problem persists.

 

Any other suggestions?

 

Thanks,

->brian

 

 

Highlighted
QuickBooks Team

vendors disappearing from vendor list

Thanks for getting back to this thread, @TEQ Guy.

 

I want to make sure you're able to view your vendors from the vendor list in QuickBooks Desktop (QBDT). 

 

I appreciate you for following the troubleshooting steps provided by my colleagues. Since the issue persists, let's try this on a different company file to check if it's the file that's causing the issue. Otherwise, we'll need to repair your QuickBooks.

 

Here's how:

  1. Restart your computer to close unnecessary programs interfering with QuickBooks.
  2. Back up your QuickBooks company file.
  3. Select Start and then Control Panel.
  4. Click Programs and Features. If necessary, choose Uninstall a program.
  5. Select QuickBooks in the list of programs and click Uninstall/Change.
  6. Click Continue and select Next.
  7. Select Repair then Next. Wait for the Repair to complete.
  8. Choose Finish and restart your computer if prompted.
  9. Don't forget to download the latest QuickBooks release and the latest payroll tax stable when you open QuickBooks.

During the repair, you may get an error or a message such as Files in use. If you receive these kinds of message follow these steps: 

  1. Click Ignore (reboot required) then click OK.
  2. You might have to click Ignore several times. The repair should continue.
  3. If the Ignore button is unavailable, click close. After the Repair, restart the computer.

If you need further assistance with the steps, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session.

 

Here's how to contact our technical support team:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

This should resolved your issue. Please know that you're always welcome to post if you have any other questions related in QuickBooks. I'll be around to help. Have a good one. 

Highlighted
Community Champion

vendors disappearing from vendor list

Is there any movement on this BUG with the product team?  It really is a pain and it would be nice to get it fixed. 

 

As others have stated, doing a rebuild of the data, (basic) uninstall and reinstall, etc., etc. do not resolve the issue.  It is a BUG in the system - and telling everyone to buy QB2020 is NOT the solution.  My client that is now having the problem just upgraded to 2019 last year and is not going to want to hear about an upgrade for another couple of years....   Unless Intuit is offering a free upgrade to people that have this BUG issue. 

 

Thx

 

 

 

Highlighted
Content Leader

vendors disappearing from vendor list

Hey there, Pete_Mc.

 

Thanks for taking the time to let me know your client has been affected by this problem with the vendors.

 

Since the troubleshooting methods listed in this thread didn't do the trick, I recommend reaching out to a member of the Support Team. Agents have the necessary tools, like screen-sharing, to take a look at the account and get this resolved as quickly as possible.

 

Here's how to contact an agent:

 

1. Press the F1 key on your keyboard.

2. Select Contact Us.

3. Enter Support in the field and click Continue.

4. From here you can choose to post here in the Community, message an agent, or set up a callback for a time that's convenient for you.

 

Please let me know if you have any other questions. I'll be here to help in any way that I can.

 

Highlighted
Community Champion

vendors disappearing from vendor list

As it's an ongoing problem, I don't see the point in calling in.  Support is not going to be able to do anything.

 

It would just be nice if there was a Patch sent out in the next update to fix the issue that multiple people have apparently reported. 

 

Right now the current workaround is to enter Invoices through Enter Bill.  If you're in the Vendor Center and want/need to do it, you can either switch from Active  Vendors to All Vendors, simply ignore Vendor disappearing for the moment or Close and Reopen Vendor Center to get all the Vendors back.

 

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