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Level 1

Venting: worst online payment system ever - and pricey!

I just found out quickbooks has one way and only one way for customers to pay and 'manage' their account - through a pay now link on invoices only.      Ridiculous that a statement doesn't have a pay now link. 

 

Prices for the service are far above industry standard with a $.25 fee added to each transaction.

 

QB is operating 20 years behind the rest of the world!   CANCEL!

3 Comments
Moderator

Re: Venting: worst online payment system ever - and pricey!

Hi Businessowner1,

 

I appreciate you sharing and letting us know your experience using Merchant Services for managing your customers' payments. I hope there's more that I can do to make it up to you. 

 

At this time, we haven't received any reported issues with the Pay Now link missing on invoices. Let's make sure your Payments account is properly linked with QuickBooks Online (QBO).

  1. Sign in to your QBO account.
  2. Click the Gear and select Account and Settings.
  3. Select Payments.  
  4. Choose Connect or Manage Details if it is already connected.

As a reference, you can refer to this article: Access the Merchant Service Center from within QuickBooks.

 

However, I recommend contacting our Support Team if you've already connected your account with QBO. They have more tools to look for additional resolution specifically to your company file.

 

Here's how to get in contact with them:

  1. In your QBO account, go to Help and click on Contact us.
  2. Enter your concern and click on Let's talk.
  3. Choose either Start a chat or Get a callback.

On the other hand, processing online payments charge a variety of fees. These include providing you with a credit card processing service, set up and monthly service fees, discount rates, per authorizations fees, and others. These are drafted when you sign up.

 

You can also check out this link to know more about the fees: Understand credit card processing.

 

Leave a comment below if you have further questions. I'm always here to listen and assist you in any way I can. Take care.

Level 1

Re: Venting: worst online payment system ever - and pricey!

I was sending STATEMENTS.   

 

Example...      Try this for 100 customers.

 

1)   Customer receives statement with 3 invoices to pay -  

2)  Customer has no way to pay statement.   

3)  QB Merchant needs to send 3 invoices again, Customer has to pay 3 times - - increasing QB transaction fees.       Intuit WINS!  Merchant loses.

 

That's why we're moving everything away from this dinosaur.  

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Moderator

Re: Venting: worst online payment system ever - and pricey!

Hi @Businessowner1 ,

 

Thank you so much for your valuable feedback.  This is actually a common request that we have received before and, as a result, this feature is being worked on as we speak.  While I can't provide specific dates, I can promise to update this thread once we have launched.

 

Again, thank you for taking the time to provide feedback.  We know you have many choices and this has not been the best experience for you.  I just wanted to make sure you knew we heard you and we're acting on it.

 

Thank you,

Amy

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