Hi there, @jon62.
This isn't the kind of experience I want you to have with QuickBooks.
Intuit gets the payment for the QuickBooks subscription based on the information entered in the Billing section. Please ensure to use the accepted payment methods for QBO. A debit or credit card (MasterCard, Visa, Discover Card, or American Express). Then retry to add your new credit card in QuickBooks.
Here's how to edit your card info:
See this update on the payment information for your subscription article for more information.
Please let me know if you have additional QuickBooks concerns. I'm always here to help. Have a safe and productive week ahead!
Thanks for coming back here, jon62.
Once your billing information is updated, it can take up to 24 hours for your account to be charged and activate your account.
If you're getting the same result, please reach out to our Customer Care Team. They can pull up your account and help you update the information.
If you have the new QuickBooks Assistant help update, you can follow these steps:
I'm adding this article for a reference: Update billing, payment, and subscription info in QuickBooks Online.
Please feel free to leave a comment in this thread if you have additional questions or other concerns. Thanks.