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Level 1

What steps do I need to take to point my existing QB POS client to a new version of QB desktop 2020 on a new windows 10 computer?

 
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Moderator

What steps do I need to take to point my existing QB POS client to a new version of QB desktop 2020 on a new windows 10 computer?

Hi @SC18585,

 

I would be happy to help you with this.  This article will walk you through the steps to connect Point of Sale to your new version of QuickBooks Desktop:

 

Financial Exchange Overview

 

The second bullet in the article, "Set up QuickBooks Desktop Connection Now in Point of Sale" will get you on your way.

 

I hope that helps!

 

Lucas

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Level 1

What steps do I need to take to point my existing QB POS client to a new version of QB desktop 2020 on a new windows 10 computer?

Lucas, Thank you for the link    I have followed the steps but am not able to connect the POS to the new version of QB Desktop 2020 on windows 10.  When I get to the point "Set up qb connection now" it doesn't find it.  I have tried the suggestions to reboot both computers and both apps  and also refreshing the Integrated Application preferences.   Any suggestions?

Highlighted
Moderator

What steps do I need to take to point my existing QB POS client to a new version of QB desktop 2020 on a new windows 10 computer?

Good morning @SC18585,

 

If it's not giving you the option to connect, at this point, your best bet would be to reach out to Point of Sale support so a Point of Sale agent can work with you in determining why it's not allowing you to connect to the new Desktop.

 

Here are the contact options for support:

 

Contact Support

 

They would be happy to assist in getting this resolved for you.

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