When are all the Shopify payment types going to go to Quickbooks payments?

Hi there, Centralpaul.

To ensure we're on the same page, I'd like to clarify if you're inquiring about the timing of deposits from Shopify Payments to your bank account. If that's the case, let me share how it works.

When you process payments, the money will be deposited into your bank account based on the time of completion. If you process payments before 3 PM PT, you can expect the funds to be available in your account by the next business day. However, if your transactions occur after 3 PM PT, it may take up to two business days for the deposit to arrive. If you're a new user of QuickBooks Payments, please note that your initial payments could take up to 5 days to process as we set up your account. After your first transaction, subsequent payments will be processed at the usual speed.

For more details, check out this article: Find out when QuickBooks Payments deposits customer payments.

I'll also leave this article on QuickBooks Payments FAQs: Common questions about QuickBooks Payments deposits in QuickBooks Online.

If you were referring to something else, please don't hesitate to let me know in the comments. I'm here to help with any QuickBooks-related questions you may have, Centralpaul!

Ok sorry, I'm not talking about the actual money, I'm talking about the communication from Shopify Point of Sale to Quickbooks. It was communicating for awhile, but now it just brings over the sale order. It does bring over the credit card payment from Shopify to Quickbooks in the (commerce payout) tab. It does not bring over the (other payment) which includes cash and check. I can go to the sales order and see that payment was made, but it doesn't record it in payouts. It would also save a lot of time if it would bring over customer information. I have customers that have charge accounts here at my store. Quickbooks tells me that someone owes me money, but doesn't say who it is. Is this something that can be changed?

I can share insights on why other payments such as cash and checks aren't included on the payouts record in QuickBooks Online (QBO), @Centralpaul.

Let's check if the Shopify settings are configured correctly to include all types of payments since QuickBooks only depends on the data sent by the Shopify app.

Meanwhile, if Shopify doesn't support cash and check payments, we can have the option to enter them manually in QBO instead.

For cash payments, let's record it in QBO by creating a sales receipt, and for check payments, let's create a bank deposit entry.

On the other hand, let's generate reports and check open invoices in QBO so you can track customers who owe you money.

To begin, with let's open those open invoices to check which customer is associated with those transactions:

1. Sign in to your QBO account.
2. Go to the Sales tab and select Customers.
3. Select the Open Invoices and Credits section.
4. In the Name column, you can see which customer owes you money.
   

Also, let's run some accounts receivable and invoice reports to see which customers owe you money:

1. Go to the Reports tab.
2. From the Who Owes You section, select the Accounts Receivable Aging Detail Report or Open Invoices Report.
3. Adjust the Report Period if necessary.
4. Click on the small Settings icon to customize the columns on the report.
5. Put a checkmark on the details you want to see.
   
   
   

Furthermore, once your customer plans to pay your invoices, you can receive and record them within QBO.

I'm always here to help with any other questions or concerns regarding Shopify and QuickBooks integration and tracking who owes you money. Have a great day ahead.

Quickbooks only tells me that Shopify owes me money. It doesn't tell me which customer from Shopify it is

Quickbooks only tells me that Shopify owes me money. It doesn't bring the customers over from Shopify so I don't know who it is that owes me money.

I'll guide you in reaching out to our customer support team to resolve the customer import issue from Shopify to QuickBooks Online (QBO), @Centralpaul.

If you've already performed the steps suggested by my colleague, I recommend contacting our customer support team. This way, they can address the data mapping issues where the information from Shopify doesn't align with the appropriate fields in QBO, leading to inaccuracies. You can also be guided through a secure screen-sharing session to help you reconnect or troubleshoot the integration.

To do that:

1. Go to the Help icon.
2. Enter a brief description of your concern in the search field.
3. Select Contact Us.
4. Choose between Chat with us and Have us call you.

In addition, you'll find this guide helpful if you need to return a customer's money and record it in QBO: Record a customer refund in QuickBooks Online.

Should you need further assistance about this, feel free to reach out. We're here to help ensure your experience importing data from Shopify to QBO is as smooth as possible. Stay safe.