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Thank you for reaching out to the Community, @jon202222.
You’ve mentioned that it’s been a month since you have set up your merchant account and placed an order. I would suggest you to contact our payments care team to check the status of your card reader.
Please see this link for the hotline number of the payments care team: Order an Intuit Payment Solutions Magtek Card Reader.
Loop me in if you have other concerns, I'd be glad to assist you. Take care!
Let me share some information when to expect deposits for payments you process, @jon202222.
Did you set up a QuickBooks Payments account? If so, please take note that if you’re new to QuickBooks Payments, we’ll deposit your funds within 5 business days after your first payment.
It’ll take time because we’re still setting up your merchant account. After we're done, your payments will deposit quicker.
You can go to your Settings to check when your payments are deposited. Here’s how:
Here’s more information from this article: Find out when QuickBooks Payments deposits your money.
However, if it’s already beyond your deposit schedule, then I suggest reaching out to our Payments Support team. They have the additional tools to check your account in a secure environment and locate this payment. You can get their phone number by going to this link: Contact Payments Support.
However, if you mean something else, let me know by leaving a comment below. I’m always here to assist. Take care and have a wonderful week!
Thanks how long before I get the card reader
Thank you for reaching out to the Community, @jon202222.
You’ve mentioned that it’s been a month since you have set up your merchant account and placed an order. I would suggest you to contact our payments care team to check the status of your card reader.
Please see this link for the hotline number of the payments care team: Order an Intuit Payment Solutions Magtek Card Reader.
Loop me in if you have other concerns, I'd be glad to assist you. Take care!
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