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pigeon
Level 2

Where did the 'make payment' button go?

On quickbooks online, I am recording a vendor payment, with a vendor credit included. To do this I clicked new, bill pay, then the vendor I'm recording payment for. Usually in the upper right corner there is a button that says 'make payment'. But now I'm seeing two different buttons. 'schedule online payment' and 'mark as paid'. Where did the 'make payment' option go? 

Solved
Best answer May 06, 2020

Best Answers
MadelynC
QuickBooks Team

Where did the 'make payment' button go?

Hello @pigeon.


I’ll be sharing information about the missing option from the bill pay feature.


The option “make payment” in QuickBooks Online was changed a few months ago to Schedule Online Payment. You can select the option mark as paid when making a bill payment.


I’m attaching an article for future reference about applying multiple bills and multiple vendors at the same time in QBO: Enter and pay bills.


Reach out to us again if you need help moving forward. I’ll be more than happy to assist you.

View solution in original post

11 Comments
IamjuViel
QuickBooks Team

Where did the 'make payment' button go?

I appreciate the screenshot you've provided, @pigeon.

 

You may have enabled your Online Bill Pay feature. You can turn this off by canceling it in your account settings.

 

Here's how:

  1. Go to the Gear Icon.
  2. Choose Account and Settings.
  3. Select the Bill Pay menu.
  4. Click the Cancel subscription link.
  5. Follow the on-screen instruction to complete the process.

You can refer to this article for more insights about Online Bill Pay

 

On the other hand, if you don't want to cancel the online bill pay feature, here's how you can manually pay the bill:

  1. Go to the Expenses menu.
  2. Select the Expenses tab.
  3. Locate the Bill transaction you want to pay.
  4. From the Action column, click the drop-down.
  5. Choose Make Payment.
  6. Enter the payment details to complete the process. 2002.GIF

Always feel free to leave your comments below if you have other questions about using credits in paying your vendor balance. I'm always here to help.

pigeon
Level 2

Where did the 'make payment' button go?

Thank you for the reply! I don't want to cancel the online bill pay feature, so tried to manually pay the bill. I went to the Expenses menu, selected the Expenses tab, and located the Bill transaction I want to pay, but I do not see the Make Payment option. Attached is the drop-down I see when I try and pay the bill for 200.39. 

MadelynC
QuickBooks Team

Where did the 'make payment' button go?

Hello @pigeon.


I’ll be sharing information about the missing option from the bill pay feature.


The option “make payment” in QuickBooks Online was changed a few months ago to Schedule Online Payment. You can select the option mark as paid when making a bill payment.


I’m attaching an article for future reference about applying multiple bills and multiple vendors at the same time in QBO: Enter and pay bills.


Reach out to us again if you need help moving forward. I’ll be more than happy to assist you.

View solution in original post

pigeon
Level 2

Where did the 'make payment' button go?

Thanks for the reference article! I followed the section 'Pay your bills through Pay bills' and it worked perfectly. 

secretary-cca
Level 1

Where did the 'make payment' button go?

I am having this same problem.  I do not pay bills online. I print checks. This option to schedule a payment is just another step and if you are not careful will take you to a bill payment app screen.  If I wanted online payment capability I would have asked for it.  When I notified QB agents about this update, they were not aware of this change and had to research to figure out what what I was talking about. I talked to 3 agents to resolve this issue, and they only showed me how to work around this and then pay by check.  I had a problem of after I paid by check, my bill payment did not link back to my vendor's transactions, so when looking at my vendors's account, all I saw was a bill with no payment recorded. I want schedule payment off my screen and bring back my "make payment " button link to print check, back. I should not have to make another step and "Mark Paid".   Surely this is not to much to ask for? 

Joseph_A
QuickBooks Team

Where did the 'make payment' button go?

Thank you for posting here in Community, @secretary-cca.

 

I appreciate the detailed information you give. Let me provide additional information with the Make Payment option. The Schedule payment is on the Expense tab. However, if you want the Make payment option,  you can go to the vendor itself and check the transaction list where Make payment is available.

 

Let me guide you in going to Make payment option:

  1. On the left navigation pane, go to the Expenses tab then select Vendors.
  2. Look for your vendor then click the vendor's name.
  3. It will take you to the Vendor transaction list where you can choose Make payment .

I'm attaching this article on how you can run a vendor report for your future reference: Run a report with vendor totals.

 

Let me know if you have additional questions, you can post it here in Community. I'm always here to answer those questions for you, have a great day.

B-MUSIC-school
Level 3

Where did the 'make payment' button go?

With Respect, Joseph_A   ...     the make payment option is NOT available....

Nada.. zip... nothing....


ONLY SCHEDULE PAYMENT on THE VENDOR's page is there....

This is not the way to keep customers.

 

NOt happy. Will not recommend QBO

 

 

0719
Level 1

Where did the 'make payment' button go?

Was this ever solved?? It is ridiculous that this doesn't allow you to select online, or print check. I want to do both. Why did the Make Payment disappear?? It is as if you are forcing subscribers to use your online payment feature. Why not select Make Payment (which is no longer there in dropdown) and then select either online or check. You sell me checks, let me use them....

0719
Level 1

Where did the 'make payment' button go?

There is no "Make Payment" in dropdown!!!!! You sold me checks, let me use them. 

d.cicalese@aplus
Level 1

Where did the 'make payment' button go?

Please bring the Make Payment butto back !

MichelleBh
QuickBooks Team

Where did the 'make payment' button go?

Your satisfaction means everything to us, d.cicalese@aplus

 

I'll route you to a page where you can post feature suggestions. This way, our engineers can find a way on how to make this feature back shortly.

 

Before that, I'd suggest following the workaround provided by MadelynC above. Clicking the Mark as Paid is the same as Make Payment. See the sample screenshot for your reference.  

 

It sounds like the Make Payment button in your Bill transactions is quite important for your business and others. I'd recommend sending a product request to our engineers. Your valuable feedback goes to our Product Development team to help improve your experience in QuickBooks.

 

Here's how: 

  1. Go to the Gear icon, then choose Feedback
  2. Type your concern in the box. 
  3. Click Next

 

Additionally, I'd recommend checking our QuickBooks Blog page regularly to know our latest news and enhancement in QuickBooks.

 

Moreover, you can always access any vendor reports to track all the data you've entered into the system. Then customize it to show specific details. 

 

Lastly, feel easy to check out these articles below on how to record single payments to a bill from multiple vendors, handle Bill Pay, and other related matters. 

 

 

I'm willing to listen if you have other concerns about the features or handling of your vendor transactions. You can click the Reply button and I'll be there to help you out. Keep safe. 

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