cancel
Showing results for 
Search instead for 
Did you mean: 
klgwellness
Level 1

Where do I go to change the CC I use to pay my monthly QB payment? I can't find it under my account. Thanks.

 
3 Comments 3
SarahannC
Moderator

Where do I go to change the CC I use to pay my monthly QB payment? I can't find it under my account. Thanks.

Hello, klgwellness.

 

Here are the steps on how you can update your credit card:

 

  1. First, you'll have to log in as the Master or Company Admin.
  2. Then, let's go to the Gear icon, then select Account and Settings under Your Company.
  3. From the left menu, select Billing Subscription.
  4. Select Edit beside your payment method.
  5. You can now update your credit card information, particularly the date.
  6. Make sure the address in QuickBooks is the same as the one on your credit card statement.
  7. Once everything is ready, hit Confirm card or Save.

 

I'm right here if you have additional questions withe steps. Have a great day! Take care!

lthancock
Level 1

Where do I go to change the CC I use to pay my monthly QB payment? I can't find it under my account. Thanks.

I can't find where to login to the site under my email [email address removed] personallth login

Michelle_b
QuickBooks Team

Where do I go to change the CC I use to pay my monthly QB payment? I can't find it under my account. Thanks.

Hi, @lthancock.

 

Thanks for joining this thread. I want to make sure you're able to log in to your QuickBooks account. 

 

Are you trying to update your credit card, but you're unable to find your account where the email associated. If so, please follow the detailed steps on how to resolve the problem.

 

Here's how: 

  1.  Go to this link: https://c23.qbo.intuit.com/qbo23/login?&useNeo=true.
  2. Enter your Email address or User ID and Password.
  3. Hit Sign in.

If you're unable to locate your account, I suggest performing troubleshooting steps to better isolate the issue. First, access your account via an incognito or a private browser. 

 

Use these shortcut keys: 

  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)
  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)

 

If you can logged in, follow the steps provided by my colleague above on how to change the billing payment. If the private browser works, it means you'll need to delete temporary internet files in your regular browser. Deleting your cache and history can clear up some space on your computer or mobile device. Using another compatible browser is a good alternative too. 

 

However, if the issue persists, I recommend contacting our Customer Care Team. They have the tools to locate your account and help you with the process. They are available Monday to Friday from 6 AM to 6 PM while 6 AM to 6 PM PST every Saturday.

 

Let me guide you how:

  1. Click Help and choose Contact Us.
  2. Enter your concern and click on Let's talk.
  3. Select either Start messaging or Get a callback
  4. Complete the needed information.

contact us.PNG

 

Please browse through this article: View your QuickBooks Online payment history. This link gives you the detailed steps on how to access your payment history information. 

 

Let me know how it goes by clicking the Reply button below. I'm always here to help.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up