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Experienced Member

Why are credit card payments not working?

1 Comment
QuickBooks Team

Re: Why are credit card payments not working?

Hi there, @AeroVentures.


You can log in to your merchant account within QuickBooks to check if your credit card is still active. Let me show you how to do it.


To achieve this, you can follow the steps below:

  1. Log in to QuickBooks Online.
  2. Go to the Gear icon.
  3. Under Your Company, click Account and Settings.
  4. From the left menu, select Payments.
  5. Click Connect.

If the same thing happens, I recommend contacting our QuickBooks payments Team. They have the tools to pull up your account in a secure environment and can further assist you in reprocessing the payment.


For your future help, you can read this article: Process a credit card payment in QuickBooks Online.


Please keep me posted. I’ll be here if you have further questions about QuickBooks Online. Have a good one.