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drunyon
Level 1

Why can’t I see checks written to a Customer?

I'm having an issue where I can't see checks written to a customer in QuickBooks Online. Let me explain why this is the case.

 

We run a business where we collect money on behalf of our customers through their stores on their webpages. At the end of the month, if what we collected on behalf of them is more than what we charge them for hosting, development, etc, then we write them a check for the excess. If it's less than what we charged the customer, then we invoice them and they send us a payment for that amount.

 

Currently, we have them in the system as both, for example, "Customer X" as the customer and "Customer X..." as the vendor (spelled slightly differently, since you can't have a customer and a vendor with the same name).

 

Since these are all really customers from the business's perspective, and not vendors, I was thinking it might be best if we just moved all the checks from the Vendor account to the Customer account. However, when I move the check to the Customer account, it doesn't show up in that Customer's transaction list-- only Payments and Invoices show up. 

 

1) Why is this the case? Is this the intended functionality, for checks to the customer not to show up in the transaction list?

 

2) What is the recommended approach for this type of situation? Should we leave Customer X in there as both a customer and a vendor, and continue doing Payments + Invoices with the Customer, and checks written to the vendor?

4 Comments
AlcaeusF
Moderator

Why can’t I see checks written to a Customer?

Welcome to the Community, drunyon.

 

I'm here to share some information about moving checks from a vendor profile.

 

The Transaction List tab under the customer profile only shows customer sales transactions. You can click the Filter option to view the list of transactions available.

 

Here's how:

 

1. On the left navigation bar, select Sales.

2. Click Customers.

3. Click the customer name.

4. Go to the Transaction List tab.

5. Click the drop-down arrow next to Filter.

6. Click the drop-down arrow below Type.

 

You can run the Transaction List by Customer report to show all of the customer transactions.

 

Here's how you can run the report:

 

1. On the left navigation bar, click Reports.

2. Click Transaction List by Customer.

3. Choose a date range.

4. Click Run report.

 

Please remember I'm here anytime you need help with moving checks. You can reach me out by clicking the Reply option.

vpcontroller
Level 11

Why can’t I see checks written to a Customer?

@drunyon

 

"However, when I move the check to the Customer account, it doesn't show up in that Customer's transaction list-- only Payments and Invoices show up."

 

If you're writing the check to the Customer account, it should show up in the Customer's Transaction List tab, see screenshots below.

 

.

Customer's Transaction List Check to Customer's Account

 

 

Amy217
Level 1

Why can’t I see checks written to a Customer?

I wrote a check to a customer and it does NOT show up under the Customer transaction list like you show in the screenshot. What am I doing wrong? I can find the check by running a report but it doesn't show up under the customer's name.

KhimG
QuickBooks Team

Why can’t I see checks written to a Customer?

Greetings, @Amy217.


Thanks for dropping by the Community space. I’d like to add to the discussion here and share to you why the check you created won’t show up under the Customer Transaction List. 


@AlcaeusF is correct. The Customer Transaction List tab will only show sales transactions like invoices, payments, and sales receipts. 


@vpcontroller shared that you'd need to enter a customer account under the Account details section of the check for it to show up under the Customer's Transaction List. 


Please take a look at the screenshot provided below as a visual guide.


Let me know if you have questions. I'll be here to help. Have a good day!

 

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