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Why did an echeck payment not process in Quickbooks Online (and said I should try again later), but it processed fine in the merchant center?

 
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QuickBooks Team

Re: Why did an echeck payment not process in Quickbooks Online (and said I should try again later...

Hello jaime-volker,

 

Thank you for posting here in the Community. I'm here to assist you with any concerns you may have with the E-check payment in QuickBooks Online.

 

I've double-checked here, and haven't received similar reports from other users in the system. Since it's showing fine through the Merchant Service Center, it would be best to reach out to our Support Specialists this time.

 

One of them will need to investigate the issue further and perform the necessary actions to get you back on track. Please reach them through the steps I'm adding down below:

 

Here's how you can reach them:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Click the Contact us hyperlink.

 

Please reach out to me should you need further assistance regarding the payment, and the Community will be sure to get back to you.