Why do I have multiple client payments listed as “deposit on hold”. Several of them are dated almost a week ago. This is hurting my business not being able to access.

I appreciate you taking the time to share your concerns, littlegardengirl. I understand how important timely access to funds is for the smooth operation of your business. A deposit on hold usually means we need to review the payment.

This happens when the system identifies a large transaction and needs to verify the funds in your account. We periodically review payments to ensure accuracy.

Please check your email for any instructions or if further requirements are necessary. We will complete the review within 2 business days.

If no further instructions are provided, I suggest contacting our Payments Live support team. They can securely pull up your account and investigate the details of the deposit that is on hold. Here's how to reach them:

1. Go to the Help icon.
2. Select the Search tab and type your concern.
3. Click Contact Us and choose a way to connect with us.

Also, please be aware of their support hours for convenience when connecting with the right expert.

For more information about the deposit on hold, you can visit this article: Learn about funds on hold.

Additionally, to easily access and manage your financial information, you can view and download your processing statements in the Merchant Service Center.

We are dedicated to ensuring your business operations continue to run smoothly. If you have any inquiries regarding deposits on hold or any other concerns, don't hesitate to hit the Reply button.

@NicoleAscencionS  RE: This happens when the system identifies a large transaction and needs to verify the funds in your account.

That makes no sense.

There is no reason at all to verify the finds in the QuickBooks user's account. A large payment from their customer will only increase the account balance. Really, the user's bank account balance is none of your business.

There is no reason to hold payments like this. The credit card system takes care of such things. No matter the payment amount, if the payment is approved by the card issuer, then it is good. That is one of the main benefits of accepting credit cards.