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lorriedavis1-gma
Level 1

Why haven't I received my payments?

 
4 Comments 4
MadelynC
Moderator

Why haven't I received my payments?

Thank you for reaching out to us, @lorriedavis1-gma.


Let me provide some information about the payment transaction in QuickBooks.


Generally, credit card payment deposits take 1-2 business days, and bank transfer (ACH) takes 2-7 days. Funds also vary depending on the time the transactions are entered. 


If you have a Merchant account with us, we can try logging in to your account to see the activity time frame.  Here you will find the current status of your payments according to the information which has been provided to QuickBooks. 


Here's how:

 

  1. Sign in to this website.
  2. From the top menu, click Activity & Reports.
  3. Click Transactions.
  4. From the drop-down menu, choose your search criteria: Specific date / Range of dates, etc.

Please refer to our article here to find out when QuickBooks Payments deposits your money for more information on the payments process.


If you haven't received the funds in the allotted time, I'd recommend contacting our QuickBooks Payments Support. This way, they can help check the status of your deposits. I'll show you how:

 

  1. Go to the Help menu.
  2. Select Contact us.
  3. Follow the steps, then select Get a callback.

Feel free to reach out to me if you have additional questions about payments or any banking concerns. I'll be right here to help. Have a good one.

Dwwelch16
Level 1

Why haven't I received my payments?

Why are my payments being with held?

AlexV
QuickBooks Team

Why haven't I received my payments?

Thanks for joining this thread, Dwwelch16.

 

I understand that getting paid is very important in business. Let me share some details about this issue. These are the common reasons why the funds are being held:

  1. If exceed the maximum dollar amount expected on your account.
  2. When a transaction is processed after several authorization attempts and failures.
  3. If transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy
  4. When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.

You'll receive an email which contains detailed instruction on what to do and how to release the funds. You may also reach out to our Payments Support so they can further assist you with it. 

 

Additionally, you can check these links for your reference:

Post again here if you have more questions. Stay safe!

Candace12345
Level 1

Why haven't I received my payments?

I had a customer pay by credit card on the 23rd still no deposit

 

 

 

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