You can reach our Live Support Team through the QB Assistant, Christina. It's possible that you're unable to reach them because you're contacting them outside of their support hours.
Support hours vary depending on your subscription type. For Solopreneur, Simple Start, Essentials, and Plus plans, here are the operating hours:
- Monday to Friday: 6 AM to 6 PM PT
- Saturday: 6 AM to 3 PM PT
- Sunday: Closed
Once you connect with them, you can request a callback. For more details about support availability, check out this article: Get Help with QuickBooks products and services.
Regarding your bank account information, can you provide more details about the issue you're experiencing? If you need to update or change your account, you can easily do so in the Account and Settings. For step-by-step instructions, you can refer to this article: Change the deposit bank account.
Additionally, sharing more details or screenshots will help us understand the situation better and provide a more accurate solution.
We'll be right here if you need anything else.
