An outdated application version or excessive cache build-up can impact performance, resulting in unusual behavior with its features, bayheadneedle. I'm here to lay out some troubleshooting procedures so you can get past this and continue accepting payment on the QB GoPayments app.
Beforehand, may I ask for the complete error notification or a screenshot of the red screen you've encountered? Any additional details could help us accurately address your query.
To rectify your concern, let's refresh the app's system to help regain its full functionality:
For IOS devices:
- Go to your device's Settings.
- Navigate to General, then iPhone Storage.
- Locate and select the QuickBooks GoPayment app.
- Tap the Offload App option.
For Android devices:
- Go to your device's Settings menu.
- Press Apps or Application Manager.
- Look for and select the QuickBooks GoPayment app.
- Tap Storage and then Clear cache.
If the problem persists, let's ensure the app is up-to-date. To proceed, navigate to your device's App Store (iOS) or Google Play Store (Android). From there, search for and select the GoPayments app and install any available version update.
For a comprehensive overview of handling funds processing problems in the software, check out this article: Fix issues with GoPayment and QuickBooks mobile app card reader.
I'm also attaching these resources for future use:
You may access them when you need to add a team member to help you manage customer payments and send paid customer transactions on the platform.
Feel free to add a reply to this thread if you have follow-up queries about handling cash payments or once you're ready to add more information about the received error. I'll be around to provide speedy assistance.
