Will a customer payment block ("on hold") resolve once I reset the connection to my bank account? The payment was in Nov and I can't find any related emails from Intuit.

Hi there, Jbway,

Resetting the connection to your bank won't automatically resolve the issue of your customer's payment being placed on hold. Let me provide further clarification and assistance.

Intuit typically holds payments to ensure the interests of all parties involved in the transaction are protected.

Common reasons for holds include:

• The transaction involves a large or unusual amount for the account.
• The payment is subject to standard clearing times or anti-fraud reviews.
• Technical issues or temporary account flags.

On top of that, since you've mentioned that Intuit placed the payment on hold and advised checking your email, but you haven't seen any messages, I recommend double-checking your spam, junk, and promotions folders for emails related to the payment from Intuit.

For more details on resolving issues with receiving emails from QuickBooks Payments, you can refer to this article: Can't receive email from QuickBooks Payments.

Please don’t hesitate to reach out if you have further questions or concerns. We’re here to help.

Hi there, Jbway.

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.