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LTR
Level 2

Withheld payments - After over one month no response from Quickbooks

Our payments have been withheld since 10/28/2020. I have provided all the requested information over two weeks ago and yet I have no resolution or even an actual response except for an automated email. Our business is suffering because of this issue. I have called numerous times and I get pushed around everytime. I used to like QB, but now I think they have got too big for small business. All I want is for someone to actually look into this and resolve it. We know for fact that there is no issue with any of the payments they have withheld. The issue is that Intuit / Quickbooks don't have enough resources and they don't seem to care about the impact on their customers' business. As you can tell from the tone of my writing, I am frustrated. We have placed our trust in Quickbooks hands and they are unresponsive when we need them. Any suggestions or guidance is great ly appreciated.

1 Comment 1
Joesem M
Moderator

Withheld payments - After over one month no response from Quickbooks

Hello there, @LTR

 

I can see that you've posted twice in this forum in which my colleague @Jen_D already answered your question. 

 

To view her response, you can check this link: https://quickbooks.intuit.com/learn-support/en-us/payments/withheld-payments/00/560618

 

Additionally, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link:   QuickBooks Tutorials.

 

You can always get back to me if you have additional questions. I'm more than happy to answer it for you. Take care.

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