Withheld payments - After over one month no response from Quickbooks

Our payments have been withheld since 10/28/2020. I have provided all the requested information over two weeks ago and yet I have no resolution or even an actual response except for an automated email. Our business is suffering because of this issue. I have called numerous times and I get pushed around everytime. I used to like QB, but now I think they have got too big for small business. All I want is for someone to actually look into this and resolve it. We know for fact that there is no issue with any of the payments they have withheld. The issue is that Intuit / Quickbooks don't have enough resources and they don't seem to care about the impact on their customers' business. As you can tell from the tone of my writing, I am frustrated. We have placed our trust in Quickbooks hands and they are unresponsive when we need them. Any suggestions or guidance is great ly appreciated.