QB 2017 Desktop
ABC Co owes me 304.00.
I receive payment of 400.00. The window at bottom left should say:
Leave credit to be used later or Refund the difference to the customer
Instead I am getting a popup Warning window saying
You many not pay more than the amount due.
Go to Solution.
Hello there, @robp,
Let's get rid of the error message so you can continue receiving the payment of your customer.
I suggest entering the amount in the Payment amount field. If you change the amount under the Payment column, you'll get the error message.
Please see the attached screenshots below so you know what I'm referring to.
If you need to receive more payments, you can pull up the Open Invoices report. This reports shows the outstanding invoices of your customers.
Feel free to comment below if your situation is different. I'm always around here in the Intuit Community to help you handle customer payments.