cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Frequent Contributor *

You may not pay more than the amount due

QB 2017 Desktop

Example. 

ABC Co owes me 304.00.

I receive payment of 400.00. The window at bottom left should say:

Leave credit to be used later or Refund the difference to the customer

Instead I am getting a popup Warning window saying

You many not pay more than the amount due.

??????

Solved
Best answer 06-17-2019

Accepted Solutions
QuickBooks Team

Re: You may not pay more than the amount due

Hello there, @robp,

 

Let's get rid of the error message so you can continue receiving the payment of your customer.

 

I suggest entering the amount in the Payment amount field. If you change the amount under the Payment column, you'll get the error message.

 

Please see the attached screenshots below so you know what I'm referring to.

 

If you need to receive more payments, you can pull up the Open Invoices report. This reports shows the outstanding invoices of your customers.

 

Here's how:

  1. Go to your Reports menu.
  2. Select Customers & Receivables, then choose Open Invoices.

Feel free to comment below if your situation is different. I'm always around here in the Intuit Community to help you handle customer payments.

1 Comment
QuickBooks Team

Re: You may not pay more than the amount due

Hello there, @robp,

 

Let's get rid of the error message so you can continue receiving the payment of your customer.

 

I suggest entering the amount in the Payment amount field. If you change the amount under the Payment column, you'll get the error message.

 

Please see the attached screenshots below so you know what I'm referring to.

 

If you need to receive more payments, you can pull up the Open Invoices report. This reports shows the outstanding invoices of your customers.

 

Here's how:

  1. Go to your Reports menu.
  2. Select Customers & Receivables, then choose Open Invoices.

Feel free to comment below if your situation is different. I'm always around here in the Intuit Community to help you handle customer payments.