Learn how to verify your principal officer and business identity so you can process payments or use our payroll services with QuickBooks.
When you sign up for payroll or payments, sometimes we need to reach out to verify some more of your info.
Federal regulations require us to verify the identity of the principal officer and the business when you use our payments and payroll services. See our merchant agreements for Payments and Payroll for more details.
Here are some answers to common questions about how to finish your verification so you can continue to use our payments or payroll services.
How we'll contact you to verify your info
When you set up your new payments or payroll account in QuickBooks, we need to verify the principal officer and business info you entered. If we can't, we’ll request additional info by phone or email request.
The email comes from either QBO@intuit.com or AccountValidation@intuit.com.
Actions you'll need to do
- Review the email you receive from QBO@intuit.com or AccountValidation@Intuit.com.
- Gather the documents we request. If you have paper copies, you can take photos of them with your phone. Make sure they're high-quality and clear enough to read.
- Before the deadline, follow the instructions in the email to upload or send your documents.
Once we receive your documents, we'll review your case within 2 business days. We’ll send you an email as soon as it’s complete.
In the meantime, you can continue to process payments and use our payroll services.
| Important: Make sure you respond by the deadline in your email to avoid interruption or termination of your payments or payroll service. |
If you don’t respond by the deadline
QuickBooks Payments
After the deadline, we'll cancel your service. You’ll have to sign up for QuickBooks Payments again.
QuickBooks Payroll
After the deadline, you can't use direct deposit and tax payment services. You can pay employees with paper checks and make any tax payments on your own.
To use direct deposit and tax payment services again, call us at 800-446-8848 (800-4INTUIT).
If you don’t provide the documents we request
QuickBooks Payments
We'll close your QuickBooks Payments account the date we list on the first email you get.
QuickBooks Payroll
Your QuickBooks Payroll account will stay open. We'll disable your direct deposit and tax payment services. You can pay your employees with paper checks and make tax payments on your own.
If you have more questions
If you have more questions about how to finish your verification, we're here for you. Here's how to reach our support team.
QuickBooks Payments
Chat with our Payment Solutions team Monday through Friday, 6:00 AM to 6:00 PM PT.
QuickBooks Payroll
Contact our Payroll Support team Monday through Friday, 6:00 AM to 6:00 PM PT.
Use QuickBooks Payments or Payroll services
Now that your verification is complete, learn how to use QuickBooks Payments or Payroll.
Disclaimer: QuickBooks Payments account subject to eligibility criteria, credit and application approval. Money movement services are provided by Intuit Payments Inc., licensed as a Money Transmitter by the New York State Department of Financial Services.