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Intuit

Customer History is missing at Remote store after merging at the Headquarters In QuickBooks Point of Sale

What you may be experiencing:

After you merge a name in the headquarters and then perform a store exchange, the receipt history for that name at the remote store is blank. It will only show transactions that occur after the merge. You are unable to see transactions prior to the merge in customer history but the reports will show the transactions.

What you can try now:

Use the Headquarters to look at the customer history or use reports at the remote store.

Current Status:

Engineers are researching and looking for possible solutions for this issue. Please subscribe now to be notified when we have any updates.

Next Update:

10/07/2018

 

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