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Intuit

This application has encountered a problem and needs to close

You may encounter this error when your client workstation tries to connect to the server, or when you open QuickBooks Desktop Point of Sale on the server.

This happens when:

  • Your computer doesn't meet system requirements to run QuickBooks Desktop Point of Sale.
  • The company file is damaged.
  • Your client workstation can't find the server on the network.
  • Windows security is set too high.
  • The Point of Sale installation is damaged.

Important

  • Rebooting can resolve majority of the connection issues. Make sure to reboot both the server and client workstations.
  • Review QuickBooks Desktop Point of Sale System Requirements before completing the steps below.
  • Adjust your User Account control settings.
  • An easy solution is to toggle Multi-User mode and then try again.
    1. From the Server, choose File > Switch Company File to Single User Mode.
    2. When it's finished, choose File > Switch Company File to Multi User Mode.

Solution 1: Empty the contents of the Entitlement Client folder

Note: You'll have to re-register your QuickBooks Desktop Point of Sale after doing the steps below.

  1. Using Windows Explorer, navigate to: C:\Program Data\Intuit\Entitlement Client\v8.
  2. Press Ctrl+A keys to select all the files in the folder, then press Delete.
  3. Select Yes to confirm the action.
  4. Relaunch QuickBooks Desktop Point of Sale and re-register the application.

Solution 2: Rename the WSActivity File

  1. Display hidden files and folders on your computer.
  2. Using Windows Explorer, navigate to: C:\Program Data\Intuit\ QuickBooks Point of Sale XX\Ini.
  3. Right-click WSActivity and choose Rename.
  4. Type OLDWSActivity and then click anywhere to save the change.
  5. Close the window and open QuickBooks Desktop Point of Sale.

Solution 3: Edit host file to direct the workstation to the server manually

Solution 4: Configure your Windows firewall

Solution 5: Reinstall Point of Sale

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