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Error: POS got stuck when using QuickBooks Point of Sale

Getting POS got stuck error while using your QuickBooks Point of Sale? We've listed recommended troubleshooting steps to help you fix the error so you can get back to your business right away.

Before you start:

Resolve "Error: POS got stuck"

Choose the solution appropriate to your POS setup or situation.

You have QuickBooks POS on one computer

  1. Create a backup then restore to a different file backup files in QuickBooks Desktop Point of Sale.
  2. Run Verify Data utility then compress Data Base.
  3. Perform a clean reinstall for QuickBooks Desktop Point of Sale.
  4. Test in a New Windows User (Windows 10 or Windows 8/7).

You have multiple computers with POS and you get the error on the server and all client computers

  1. Check Network Speed.
  2. Create a backup then restore to a different file backup files in QuickBooks Desktop Point of Sale.
  3. Run Verify Data utility then compress Data Base.
  4. Perform a clean reinstall for QuickBooks Desktop Point of Sale.
  5. Test in a New Windows User (Windows 10 or Windows 8/7).

You have multiple computers with POS and you only get the error on the server

  1. Create a backup then restore to a different file backup files in QuickBooks Desktop Point of Sale.
  2. Run Verify Data utility then compress Data Base.
  3. Perform a clean reinstall for QuickBooks Desktop Point of Sale.
  4. Test in a New Windows User (Windows 10 or Windows 8/7).

You have multiple computers with POS and you get the error on all OR selected client computers

  1. Check Network Speed
  2. Perform a clean reinstall for QuickBooks Desktop Point of Sale.
  3. Test in a New Windows User (Windows 10 or Windows 8/7).

You get the error when accessing your Item List

  1. Remove the Tax Code Column in the Item List.
  2. Create a backup then restore to a different file backup files in QuickBooks Desktop Point of Sale.
  3. Run Verify Data utility then compress Data Base.

You get the error on the server or client when attempting to open POS

  1. Perform a clean reinstall for QuickBooks Desktop Point of Sale.
  2. Test in a New Windows User (Windows 10 or Windows 8/7).

You get the error when logging in to your Payment account within Point of Sale

See Merchant Services in Point of Sale with MFA and Token expiration. for more information and recommended troubleshooting steps.

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