Employee totals and company totals do not match in QuickBooks Online Payroll

Find out why you’re getting the error “Employee totals and company totals do not match” when completing prior payrolls, and how to resolve it.

When completing prior payroll, you may run into a mismatch error between the employee payroll totals and company payroll totals.

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Here are some of the reasons:

• Amounts typed incorrectly
  • Select Back to review your entries for each pay date. Check to make sure that the amounts match your reports.
  • Go back to your employees and review any prior payroll entered. Check that their totals match any reports or pay stubs you used to enter the information.
• Not all paid employees were included
  • Review your list of employees in QuickBooks Online Payroll. All employees that were paid in the current your should be listed and have their prior payroll entered (including terminated employees).
• Not all past payrolls were included
  • Select Back to review your totals by pay date. Make sure that all pay dates that occurred in the current quarter are represented by a column.
  • Go back to your employees and review any prior payroll entered. Check that their totals include all paychecks in the current year.
• Additional paychecks have been issued since you started to set up QuickBooks Online Payroll
  • Select Back to review your totals by pay date. Make sure that all pay dates that occurred in the current quarter are represented by a column.
  • Go back to your employees and review any prior payroll entered. Check that their totals include all paychecks in the current year.

Need help in entering in prior payroll? We'll help you Set up prior payroll for Online Payroll.