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Intuit
17 helpful votes

Print sales forms

The tips below will help you set up, adjust, or check the printing alignment for all sales forms (estimate, refund receipt, and credit memo) you create in QuickBooks Online.

Note: For these steps to work, make sure your browser is configured to work with Adobe Acrobat Reader 11.0.

For Windows users, please visit Adobe product support for instructions on how to install Adobe Acrobat Reader 11.0.

For macOS users, please visit Adobe product support for instructions on how to install Adobe Acrobat Reader 11.0.

For instructions on how to display PDF files using Adobe Acrobat Reader in Safari, visit Adobe product support.

Google Chrome no longer supports the Adobe Acrobat Reader plug-in. See the "Print Sales Forms: Google Chrome" section in this help article to troubleshoot printing alignment if you're using Chrome.

Microsoft Edge does not support the Adobe Acrobat Reader plug-in. If you're having issues with printing alignment in Edge, try using another browser.

To use Adobe Acrobat Reader in Firefox:

  1. Select the menu icon on the toolbar.
  2. Select Options and choose Applications.
  3. Find Portable Document Format (PDF).
  4. Select the drop-down in the Action column, then choose Use Adobe Acrobat (in Firefox).

Follow these steps if you're using Apple Safari or Mozilla Firefox to print sales forms:

  1. Go to the Sales menu and select All Sales.
  2. Open the transaction you need to print.
  3. Select Print or Preview, then select Print or Preview again.
  4. Select Print. This should open the Print window.
  5. Under Page Sizing and Handling, select Actual size.
  6. Select Choose paper source by PDF page size.
  7. Under Orientation, select Auto portrait/landscape.
  8. Select Print.

Follow these steps if you're using Google Chrome to print sales forms:

  1. Go to the Sales menu and select All Sales.
  2. Open the transaction you need to print.
  3. Select Print or Preview, then select Print or Preview again.
  4. Select Print. This should open the Print window.
  5. Select More settings.
  6. From the Paper size drop-down, select Letter.
  7. Uncheck Fit to page, then make sure scaling is set to 100.
  8. Select Print.

If the alignment is still off, make sure Google Chrome is up to date, and try clearing cache and cookies.

PDFs not opening automatically? Fix this issue in Google Chrome.

Now you're able to troubleshoot printing alignment for all sales forms.

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