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jwardhana
Level 3

chat support not working for tsheets

Hi, when i tried to click on chat support on tsheets, the following message shows up 

"Something has blocked our live chat, possibly an ad blocker or firewall. Please call (888) 836-2720 for help." it was working fine yesterday, this happened after I restarted my computer. Please advise what the issue is.

 

Thanks and regards,

 

Jimmy

Solved
Best answer August 10, 2020

Best Answers
jwardhana
Level 3

chat support not working for tsheets

OK, finally found out what's causing the issue. A third party ad blocker plugin for chrome is preventing the live chat agent dialogue from popping up. Disabled it and finally everything worked.

 

Regards,

 

JW

View solution in original post

6 Comments
gayatriluthfias20
Level 6

chat support not working for tsheets

Hi @jwardhana , that was a call support for Tsheets. It could be alternative if live chatt was in error. For more Tsheets contact details, please see this article . You could try to restart your computer, clear cache and browsing history, try in privet mode. You could nonactivate microsoft defender firewall or any firewall/ ad blocker app in your computer. Comment back. Cheers.

sberti
Moderator

chat support not working for tsheets

Hello @jwardhana, thank you for reaching out to us here at The Community, my name is Sherissa and I am more than happy to assist you today.

 

It sounds like when you restarted your computer that the add-blocker for the site also restarted, you will want to dismiss the ad-blocker or take a look at your firewall options to be able to open up the Chat Box!

 

You could also give our Customer Support Team at the number the 'error' message gave you!

 

I hope this helps and if you need anything else please don't hesitate to reach back out to us here at The Community!

jwardhana
Level 3

chat support not working for tsheets

Hi, how do i clear the adblocker or firewall on google chrome?

I switched to safari and its working fine, but how do i get the chat to work in chrome again?

 

Regards,

 

JW

jwardhana
Level 3

chat support not working for tsheets

Hi Sherissa,

 

I still have not managed to get it working. I have restarted my laptop again and now both safari and chrome are not working. Please advise.

 

Regards,

 

JW

jwardhana
Level 3

chat support not working for tsheets

OK, finally found out what's causing the issue. A third party ad blocker plugin for chrome is preventing the live chat agent dialogue from popping up. Disabled it and finally everything worked.

 

Regards,

 

JW

View solution in original post

sberti
Moderator

chat support not working for tsheets

Hey @jwardhana,

 

Hahaha! I am just now seeing this thread, I am SO sorry it didn't get to me sooner!

 

I literally just suggested looking into pop up blockers and disabling them (how funny is that).

 

I am so glad you were able to resolve this - clearing cache and cookies can reset functions we don't see on a daily bases - or that we disable so long ago that we forget about - I personally do it ALL the time, and I panic and get my IT involved just to look silly b/c it's something I should know!!!

 

Again I am so glad you were able to get that back up and running and if you need anything else please don't hesitate to reach back out to us here at The Community.

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