Employee time entries rejected on sync

PHX1 · ‎July 07, 2021

All of my employees use QuickBooks time and we sync their time to QuickBooks desktop. When the timesheets are synced to QuickBooks every single one of this single employees' entries are rejected and each one generates an error in the sync report. The errors are in the following format: (Employee Name): Jun 7: QuickBooks rejected a 0.25 hour timesheet, reason: Timesheet has a Customer, Service Item, or Payroll Item that has been deleted from QuickBooks. Please edit or delete the timesheet online and sync again.

We do not delete much of anything from QuickBooks and do not edit the employee files. I believe that this is some sort of error within the employee account as we would have other employees encountering these errors as well as they often use the same customers/service items, but these errors only exist for this one employee on all of their time entries.

ZackE · ‎July 09, 2021

Thanks for joining the Community, PHX1. I appreciate your detailed information.

The message you're receiving when trying to sync this team member's timesheets means that there's some job codes that would need to be restored. To do this, I'd recommend getting in touch with our QuickBooks Time care team. They'll be able to pull up your account in a secure environment, conduct further research, and restore the deleted data that's causing this error to display.

You can get in touch with them using any of the options available on our Contact page. Also be sure to review their support hours so you'll know when agents are available.

If there's any additional questions, I'm just a post away. Have an awesome Friday!

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