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Girl Friday
Level 1

Employee time

I have an employee that shows up one week but not on this past week.  I need help figuring out why.  His name is Anthony Leath

1 Comment 1

Employee time

Good afternoon, @Girl Friday! Welcome to the Community and thank you for posting your question here. I'm happy to help you with your employee's timesheets.


Is Anthony tracking time through the QuickBooks Time app? If so, it could be that they're having syncing issues with the app. Let's have them run through these steps:

  1. Make sure the app is on the latest version.
  2. Disable Low Power, Battery Saving, or Optimization Modes

  3. Force a sync in the app. (Tap initials in the top left >> Last Sync >>Tap to force a sync).

Once they go through those steps, take note of any errors that pop up. Please reply back and let us know how those steps go. We're eager to get your employee's time in your account. :)

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