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DanielSmead
Level 1

Employee unable to clock in "We couldnt find a QuickBooks TIme account associated with this user

Employee unable to clock in "We couldn't find a QuickBooks Time account associated with this user

1 Comment 1
MonicaM3
Moderator

Employee unable to clock in "We couldnt find a QuickBooks TIme account associated with this user

Hey there @DanielSmead.

 

Welcome to the Community. I’m so glad you found us for help with your employee’s login issue. Getting your team logged in easily is a priority and I’m here to help.

 

With that particular error message, I'd recommend contacting support. Typically that means there's an issue on the backend with the username/email and it's not connected correctly to the QuickBooks Time account. Here are the ways to get the help you need:

  1. Call us at 888-836-2720.
  2. Chat with us from within your account or tsheets.com.

All of us here in the Community are happy to help in any way we can, so please don't hesitate to reach out with any more questions you have!

Take Care!

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