Good afternoon, @Sue20211! Thank you for coming to the Community with your question. I'd love to offer some guidance on this syncing issue.
Since syncing is dependent on a number of factors, it's best to start off with settings within the phone:
- Make sure the app is on the most up-to-date version (this is the most common reason for syncing issues).
Disable Low Power, Battery Saving, or Optimization Modes.
Enable Background App Refresh.
Directions on how to do this can be found in this article: Best practices for using the QuickBooks Time mobile apps.
Making sure those settings are correct should help get those timesheets to the web. If you continue to notice problems, the next best thing would be for your employees to send in a problem report from the app:
- Sign in to your QuickBooks Time account on the mobile device.
- Tap Settings or More, then select Settings.
- Tap Help & Support, then Report a problem.
As always, please reply to this post if you have any questions. All of us here in the Community are happy to help!