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Quincy1
Level 2

Exporting an independent contractor time to QuickBooks Online Accountant

I have my independent contractors setup in TSheets and when I go to export the time I receive an error message (see attachment).  I purchased TSheets so that the contractors can punch in/out to avoid manual entry when processing the payroll.  Why am I receive this message?

Please advise.

Kind Regards,

LaQuenta

Solved
Best answer December 13, 2020

Best Answers
AileneA
QuickBooks Team

Exporting an independent contractor time to QuickBooks Online Accountant

Hello, Quincy1. 

 

I've not seen any attachment in this post. This could help me figure out the error messages you've received.  

 

I recommend reaching out to our Tsheets support. This way, one of the representatives can pull up your account and check the setup and the error message you've encounter.   

  

I've also added these articles about FAQs in Tsheets and how to manage it:   

 

 

If you can reply with some screenshots of the issue you are seeing, that would be very helpful for us to take a look as to what is going on. Don't worry, we'll get this figured out. Stay safe!

View solution in original post

5 Comments 5
AileneA
QuickBooks Team

Exporting an independent contractor time to QuickBooks Online Accountant

Hello, Quincy1. 

 

I've not seen any attachment in this post. This could help me figure out the error messages you've received.  

 

I recommend reaching out to our Tsheets support. This way, one of the representatives can pull up your account and check the setup and the error message you've encounter.   

  

I've also added these articles about FAQs in Tsheets and how to manage it:   

 

 

If you can reply with some screenshots of the issue you are seeing, that would be very helpful for us to take a look as to what is going on. Don't worry, we'll get this figured out. Stay safe!

View solution in original post

Quincy1
Level 2

Exporting an independent contractor time to QuickBooks Online Accountant

I have attached the file to view the error message.

Kind Regards,

Quincy

Quincy1
Level 2

Exporting an independent contractor time to QuickBooks Online Accountant

Please see attached error message.

MonicaM3
Moderator

Exporting an independent contractor time to QuickBooks Online Accountant

 

Hi @Quincy1,

 

Thanks for providing the screenshot of the export error. It absolutely helps! It looks like you created the Customer in TSheets. The best practice is to create your Customer in QuickBooks, then sync over to TSheets, but no worries! We can fix this.

What you will want to do is create a Customer in QuickBooks, that matches the Customer in TSheets EXACTLY. This is case and character sensitive. For example, if the Customer name in TSheets is “John A Jones”, The Customer in QuickBooks must be “John A Jones”. If the middle initial was a lower case letter or missing, or there was a period after, it would create a new customer and not sync with the existing one. Make sense?

Once you create the customer in QuickBooks, and it matches exactly, it will sync with TSheets and you won’t receive the export error.

 

I’ll be waiting to hear how it goes, let me know!

Quincy1
Level 2

Exporting an independent contractor time to QuickBooks Online Accountant

Thank you MonicaM3,

I will follow your instructions and let you know if this help fix the issue.

Kind Regards,

Quincy

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