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MattHobie
Level 1

Geofence automatic clock in/out

Hi

Having set up a geofence for a location, I receive a push notification to clock in/out when I arrive/leave the geofence location.

Can this be set up to automatically clock in/out without having to reply to the push notification?

Thanks

Matt

Solved
Best answer February 16, 2021

Best Answers
Jessica_young
Moderator

Geofence automatic clock in/out

Thanks for reaching out to the Community, @MattHobie.

 

If geofencing is installed on your company’s TSheets account, you'll be reminded to clock in as soon as you cross the geofence around the job site. The app will also record the time you entered the geofence, so you have an accurate start time as opposed to an estimated start time.

 

Geofencing will not automatically clock in your team members, it's designed as a reminder that you've reached a job site.

 

You can read some very helpful FAQs by checking out this article: GPS tracking and geofencing FAQs for employees.

 

I'm happy to share this feedback with our development team for future changes within the product, and you can always keep an eye on our blog for the newest updates within our Intuit products.

 

Please let me know what else I can help you with, I'm only a post away to answer any questions! Have a great rest of your day. 

View solution in original post

11 Comments 11
Catherine_B
QuickBooks Team

Geofence automatic clock in/out

Hello there, Matt.

 

 

I'd suggest reaching out to the third-party support team so they can help you in setting your notification in clocking in and out. In TSheets, you can set schedule reminders and notifications. 

 

On your computer, you can follow these steps: 

 

  1. Go to QuickBooks Time and then Company Settings.
  2. Select Notification.
  3. Click your preference and click Save

For more details, you can click here

 

I'm just around the corner if you have other questions. Take care and have a great day!

MattHobie
Level 1

Geofence automatic clock in/out

Hi Catherine and thank you for your reply.

 

I had already established the geofence and push notifications as you suggested in Company Settings, Notifications.

 

However, I am looking to see if the geofence can automatically clock in/out rather than the user having to manually clock in/out.

 

Thanks

Matt

Jessica_young
Moderator

Geofence automatic clock in/out

Thanks for reaching out to the Community, @MattHobie.

 

If geofencing is installed on your company’s TSheets account, you'll be reminded to clock in as soon as you cross the geofence around the job site. The app will also record the time you entered the geofence, so you have an accurate start time as opposed to an estimated start time.

 

Geofencing will not automatically clock in your team members, it's designed as a reminder that you've reached a job site.

 

You can read some very helpful FAQs by checking out this article: GPS tracking and geofencing FAQs for employees.

 

I'm happy to share this feedback with our development team for future changes within the product, and you can always keep an eye on our blog for the newest updates within our Intuit products.

 

Please let me know what else I can help you with, I'm only a post away to answer any questions! Have a great rest of your day. 

accountinggoldsealsf
Level 1

Geofence automatic clock in/out

Will it automatically clock you out once you leave the geo-fence?

MonicaM3
Moderator

Geofence automatic clock in/out

Hello and welcome @accountinggoldsealsf.

 

Geofencing will not automatically clock your team members in or out.  It will send a reminder to do either, and it will record the team member's location when they cross the geofence. It won’t actually clock them out It's designed as a reminder that you’re entering or leaving the job site.

 

You can find a lot of useful FAQ’s in my teammate’s answer above. Let me know what else I can answer or help with. I’m here anytime.

RLNWE
Level 1

Geofence automatic clock in/out

I am randomly getting clocked out.  Seems to be a glitch in the system. I will be sitting at my desk working and look up and be clocked out.  This has happened several times in the past few days. 

K_Siman
Moderator

Geofence automatic clock in/out

Good afternoon, @RLNWE! Welcome to the Community and thank you for coming here with your question. I'm happy to help with your issue.

 

I'll start by asking if you're clocking in using the web or the mobile app? Do you use both? There are a couple of situations that cause what you're describing so that'll help me narrow it down.

 

I look forward to hearing back from you and troubleshooting further! 

RLNWE
Level 1

Geofence automatic clock in/out

Hello, I usually clock in on my mobile app when I get to work, but then add my notes during to day on the desktop Quickbooks Time. My boss likes me to list all the tasks that I do throughout the day, so it is quicker at the computer.  Please advise.  Thank you

Ami_D
Moderator

Geofence automatic clock in/out

Good afternoon @RLNWE. Thanks for following up with the additional info. It really helps. 

I believe was able to locate your account, and I think the culprit here might be location tracking. If location is set to "required" for your company and you log in using the mobile app, if the app loses the ability to track your location at any point, it will clock you out. This could happen because:

  • The app is force closed. 
  • The phone goes into battery-saving mode. 
  • The phone is turned off or loses power.

If any of these happens, even if you're logged in to a desktop computer, you would see that auto-clock out. 

There are a couple of options available to resolve this. :)

 

  1. If you work in a static location like an office, it's possible your admin could adjust these permissions for you and set location to "Optional."
  2. You can clock in via Desktop when you arrive instead, which won't trigger the location requirement.
  3. Adjust any settings on your phone to ensure that location remains available throughout the day. 


This article includes a wealth of information on GPS tracking, how to edit settings, and its impact on your timesheets: GPS tracking and geofencing FAQs for employees.

I'm confident this should get you squared away, but if you still run into auto-clock out issues even after adjusting location permissions, please come back by, and we can continue to troubleshoot!

brs530
Level 1

Geofence automatic clock in/out

Am i able to manually adjust time sheets if an employee is accidentally clocked out during the day., say to a dead phone battery or lose of service, how can i remedy mistakes?

MadelynC
Moderator

Geofence automatic clock in/out

Yes, you can, @brs530.


With online time-tracking systems, you can adjust the timesheets to show the correct time of your employees. Please know that this action is only possible if you’re an account administrator or a manager.


Here’s how:

 

  1. Log in to your QuickBooks Time account.
  2. Click Time Entries, then go to Timesheets.
  3. Select the Pencil icon to open Timesheet Editor.
  4. Make the changes and press Save after.
    Capture.PNG


Check out these resources to learn more about modifying timesheets and who can adjust clock-in and clock-out times in the program:

 


Also, here's an illuminating guide that contains useful information and ways to efficiently record and manage time: Track and manage time in QuickBooks Time.


If you have any other questions or concerns about your time entries, please don’t hesitate to add a comment. We’ll be here. Take care always!

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