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Amielyn Kieth
Level 1

How to Add Tsheet Master Admin as an QBO employee in order to sync approved time

Whenever I export the master admin time from tsheets to QBO, it prompts this error. I have added the name of the administrator in the QBO employee but it just created a new user in Tsheets. How can I sync administrator time in QBO. Please help!

3 Comments
Jessica_young
QuickBooks Team

How to Add Tsheet Master Admin as an QBO employee in order to sync approved time

Welcome to the Community, @Amielyn Kieth.

 

From what you've shared, it sounds like the names and/or contact information doesn't match between QuickBooks Time & QBO.  So, when QuickBooks Time attempts to send time over, it has nowhere to send the information. 

 

You may need to reach out to Support to get help with merging the two user profiles so we can get you back up and running as quickly as possible.  

Here is the best way to reach out to our QuickBooks Time team: Contact QuickBooks Time support.

 

If you can reply with the error you're seeing, I'm happy to work to resolve this here in the Community as well! 

I look forward to hearing from you! Take care.

Amielyn Kieth
Level 1

How to Add Tsheet Master Admin as an QBO employee in order to sync approved time

Hi Jessica,

 

This is the error I am seeing. Please help.

K_Siman
Moderator

How to Add Tsheet Master Admin as an QBO employee in order to sync approved time

Good morning, @Amielyn Kieth! Thank you for coming back to the Community and clarifying your issue. I appreciate the screenshot you provided, it helps us narrow down what you're experiencing.

 

QuickBooks Time exports time for employees and vendors/1099s. The integration doesn't have a pathway built out for master admins or other QuickBooks Online user types to sync their time back to QuickBooks Online. What we typically suggest is to set up that admin/user as a vendor, so there's no payroll attached to them, etc, and then sync their time.

 

By the sound of it, that profile you created for the Master Admin (the new user) would be the one for them to use if they need their time to export. 

 

If you have any more questions about this, please feel free to reach out through this post. All of us here in the Community are eager to help!

 

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