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theresa40
Level 1

In Quickbooks Time, I don't have access to "Vacation Time" even though it has been added in Quickbooks Online payroll. Can anyone comment on what the issue might be?

 
Solved
Best answer March 10, 2026

Best Answers
GenieBabe_L
QuickBooks Team

In Quickbooks Time, I don't have access to "Vacation Time" even though it has been added in Quickbooks Online payroll. Can anyone comment on what the issue might be?

Welcome to the Community, @theresa40. This happens when your time-off policies haven't synced from QuickBooks Online Payroll (QBOP) to QuickBooks Time (QBT) yet.

 

I can guide you through the troubleshooting steps to resolve this.

 

First, please check your employee's Time off in the employee's profile from the Payroll menu to see if the setup is completed.

 

Once confirmed, ensure the data is synced to QBT. Here's how:

 

  1. Under Time, select Time off, then click Go to classic QuickBooks Time.
  2. Click the QuickBooks Payroll menu and select Preferences.  
  3. Choose the Payroll Item Mapping Tool to see if the time off policies item appears for that employee.


If the data is not yet synchronized, you may manually import it from QBOP. For further guidance, please refer to this article: Importing data to QuickBooks Time.

For any additional questions or clarifications, click the Reply button below.

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2 Comments 2
GenieBabe_L
QuickBooks Team

In Quickbooks Time, I don't have access to "Vacation Time" even though it has been added in Quickbooks Online payroll. Can anyone comment on what the issue might be?

Welcome to the Community, @theresa40. This happens when your time-off policies haven't synced from QuickBooks Online Payroll (QBOP) to QuickBooks Time (QBT) yet.

 

I can guide you through the troubleshooting steps to resolve this.

 

First, please check your employee's Time off in the employee's profile from the Payroll menu to see if the setup is completed.

 

Once confirmed, ensure the data is synced to QBT. Here's how:

 

  1. Under Time, select Time off, then click Go to classic QuickBooks Time.
  2. Click the QuickBooks Payroll menu and select Preferences.  
  3. Choose the Payroll Item Mapping Tool to see if the time off policies item appears for that employee.


If the data is not yet synchronized, you may manually import it from QBOP. For further guidance, please refer to this article: Importing data to QuickBooks Time.

For any additional questions or clarifications, click the Reply button below.

GenieBabe_L
QuickBooks Team

In Quickbooks Time, I don't have access to "Vacation Time" even though it has been added in Quickbooks Online payroll. Can anyone comment on what the issue might be?

Hi @theresa40,

 

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

 

Please let us know if everything is now working as expected or if you’re still experiencing any problems.
We’ll be glad to assist further if needed.

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