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Welcome to the Community, @theresa40. This happens when your time-off policies haven't synced from QuickBooks Online Payroll (QBOP) to QuickBooks Time (QBT) yet.
I can guide you through the troubleshooting steps to resolve this.
First, please check your employee's Time off in the employee's profile from the Payroll menu to see if the setup is completed.
Once confirmed, ensure the data is synced to QBT. Here's how:
If the data is not yet synchronized, you may manually import it from QBOP. For further guidance, please refer to this article: Importing data to QuickBooks Time.
For any additional questions or clarifications, click the Reply button below.
Welcome to the Community, @theresa40. This happens when your time-off policies haven't synced from QuickBooks Online Payroll (QBOP) to QuickBooks Time (QBT) yet.
I can guide you through the troubleshooting steps to resolve this.
First, please check your employee's Time off in the employee's profile from the Payroll menu to see if the setup is completed.
Once confirmed, ensure the data is synced to QBT. Here's how:
If the data is not yet synchronized, you may manually import it from QBOP. For further guidance, please refer to this article: Importing data to QuickBooks Time.
For any additional questions or clarifications, click the Reply button below.
Hi @theresa40,
I just wanted to follow up to check if the resolution we provided helped resolve your issue.
Please let us know if everything is now working as expected or if you’re still experiencing any problems.
We’ll be glad to assist further if needed.
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