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davidtps
Level 1

Issues Entering two or more timesheets using the web app.

Is anybody else having the issue where the web app only allows you to enter 1 timesheet. When you attempt to enter  a second the message, 

 

Sorry! We're having technical difficulties.

We've been notified of the issue. Wait a little bit, then try reloading the page. If it still doesn't work, chat with us for support.
 
appears? (Photo attached)
 
I have tried the Tsheets support chat and phone call but no resolutions and real answer as to why this is happening.
 
A large portion of our organization is not able to enter timesheets and are having to resort to use the app which is a terribly long process and not ideal for our use.
 
 
3 Comments
K_Siman
QuickBooks Team

Issues Entering two or more timesheets using the web app.

Good afternoon! Thank you for bringing this to our attention, @davidtps. We definitely want tracking time to be seamless and quick. I have a few questions to clarify the issue you're experiencing. 

 

Is this error happening to other users on different computers? Have you tried a different computer or browser and does the error appear there? When did you start experiencing this?

 

While I take a look and see if there are any known issues related to this, I'd love to give you some basic browser troubleshooting that typically fixes problems like these. 

  1. Clear cache and cookies. (This article is for QuickBooks Online but the same steps apply).
  2. Try a different browser.
  3. Use a private/incognito window.

Let me know if any of those steps helped. I'm looking forward to getting that extra information from you so we can get you taken care of!

davidtps
Level 1

Issues Entering two or more timesheets using the web app.

@K_Siman 

 

This is happening to all users using the web app. First time we noticed was about two weeks ago.

 

1. I have cleared cache and cookies and we get the same issue.

2. I have tried a different computer and 3 different browsers: Chrome, Edge and Fire Fox.

3. Incognito window gives me the same issue.

 

Catherine_B
QuickBooks Team

Issues Entering two or more timesheets using the web app.

I do appreciate you for performing the browser troubleshooting step provided by my colleague, davidtps.

 

I'd suggest contacting our Phone Support Team again so they can open an investigation about the error you're seeing. Just click here and select the Chat now link. I'll also share the article about Timesheet setup: QuickBooks Online and TSheets as future reference.

 

Always know the Community is available 24/7 to help with any questions you have with QuickBooks. Take care and have a great day!

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