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Fish3168
Level 1

locked out of tsheets after 1x attempt

I sent the invite to my employee, however, she was locked out even though she just attempted 1x only,

1 Comment 1
JamesDuanT
Moderator

locked out of tsheets after 1x attempt

Let's reset your employee's access, Fish3168.

 

Cache might have contributed on this unexpected result that your employee experienced. Though it helps your browser or device's background processes run smoothly, this can also cause unexpected issues when piled up. Here's how to get rid of any cache-related concerns:

  1. Open a private browser and log in to your account. It uses but doesn't store cache.
  2. If they can reset their access successfully, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

Here are additional links related to resetting the account:

Let us know how the resetting of the account goes so we can review what else we can do.

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